Collections Associate

About the role

You will be responsible for the collection, via inbound and outbound dialing of unpaid consumer debt in a call center environment. Assign consumer debt inventory and be held accountable for collection performance based on departmental assigned targets. Collect accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective. Utilize skip-tracing tools to obtain up-to-date customer information. Provide daily coverage of all accounts until payment arrangements have been made. Detail all discussions and actions in collections system or database. Multitask and navigate quickly through varies systems.

Responsibilities

• High school graduate/GED
• Minimum of 1 year collections and/or customer service experience
• Prior experience working in a call center
• Commercial Collections (B2B) experience
• Knowledge of applicable regulations
• Demonstrated skip tracing skills and ability
• Experience with collections regulations including the Fair Debt Collection Practices Act

Requirements

High school graduate/GED

Qualifications

• Minimum of 1 year collections and/or customer service experience
• Prior experience working in a call center
• Commercial Collections (B2B) experience
• Knowledge of applicable regulations
• Demonstrated skip tracing skills and ability
• Experience with collections regulations including the Fair Debt Collection Practices Act

Skills

• Commercial Collections (B2B) experience
• Knowledge of applicable regulations
• Demonstrated skip tracing skills and ability

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retail planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave

Pay

Salary range is determined by company policy and may vary based on experience and qualifications.

Schedule

Full-time position.