Collections Associate

Location: Houston, TX | Type: Contract | Work Mode: Remote only Salary: Max pay rate is $22/hr Experience: Mid-senior Start Date: To be decided Full Job Overview: Job Description: As a Collections Associate on our Collections Team, you will be responsible for reviewing new and existing accounts pertaining to collections and processing legal documents while adhering to collections, risk, and compliance requirements. This role will include verifying the accuracy and processing of legal documents, customer-related files, and other related materials through reliable sources. Collaborating with internal teams and outside vendors while establishing and maintaining strong customer relationships. Preferred Experience: 1+ years of collections and analyst experience preferably in ecommerce, payments or financial services.Strong data analysis and investigative skillsPuts a high value on accuracy and completeness of work including case notes, customer due diligence, processing legal documents, and fraud investigationsHas the ability to communicate clearly, and effectively with customers, attorneys, and vendorsPossesses excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneously while meeting agreed upon deadlinesA proven ability to learn and adapt to new processes and follow standard operating proceduresExcellent problem-solving skillsThrives in a fast-paced environmentIndependent decision maker with the ability to confidently back up actionsAbility to verify the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and appropriate verification processes.Maintain accurate and complete case notes, customer due diligence records, and legal investigations.Experienced in handling end-to-end payment processing and posting. Expected Outcomes: Conduct due diligence in legal document processing and customer account reviews Contact customers as needed regarding delinquent accounts or clarification about verification documentsSuccessfully able to review and analyze customer accounts and relevant documentation in a high paced environment within established SLAsKeen eye to detailed tasks and making good judgment decision with minimal supervision in an independent environmentIdentify, research and highlight trends relating to collections management Notes From Hiring Manager: Work shift hours: 9-5pm CTInterview process: Multiple (1 one-to-one interview, then 1 interview panel with a few of my team members) MUST HAVE: 1+ years of collections and analyst experience in ecommerce, payments or financial services.Experienced in handling end-to-end payment processing and posting. Apply for this job Collections Associate Location: Houston, TX | Type: Contract | Work Mode: Remote only Salary: Max pay rate is $22/hr Experience: Mid-senior Start Date: To be decided Preferred Experience: 1+ years of collections and analyst experience preferably in ecommerce, payments or financial services.Strong data analysis and investigative skillsPuts a high value on accuracy and completeness of work including case notes, customer due diligence, processing legal documents, and fraud investigationsHas the ability to communicate clearly, and effectively with customers, attorneys, and vendorsPossesses excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneously while meeting agreed upon deadlinesA proven ability to learn and adapt to new processes and follow standard operating proceduresExcellent problem-solving skillsThrives in a fast-paced environmentIndependent decision maker with the ability to confidently back up actionsAbility to verify the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and appropriate verification processes.Maintain accurate and complete case notes, customer due diligence records, and legal investigations.Experienced in handling end-to-end payment processing and posting. Expected Outcomes: Conduct due diligence in legal document processing and customer account reviews Contact customers as needed regarding delinquent accounts or clarification about verification documentsSuccessfully able to review and analyze customer accounts and relevant documentation in a high paced environment within established SLAsKeen eye to detailed tasks and making good judgment decision with minimal supervision in an independent environmentIdentify, research and highlight trends relating to collections management Notes From Hiring Manager: Work shift hours: 9-5pm CTInterview process: Multiple (1 one-to-one interview, then 1 interview panel with a few of my team members) MUST HAVE: 1+ years of collections and analyst experience in ecommerce, payments or financial services.Experienced in handling end-to-end payment processing and posting. Apply for this job