Collections Associate

Location: Houston, TX | Type: Contract | Work mode: Remote only | Max pay rate: $22/hr | Experience level: Mid-senior | Start date: To be decided

About the role

As a Collections Associate on our Collections Team, you will review new and existing accounts pertaining to collections, process legal documents, and ensure adherence to collections, risk, and compliance requirements. This role involves verifying the accuracy of legal documents, customer-related files, and other materials through reliable sources, collaborating with internal teams and outside vendors, and maintaining strong customer relationships.

Responsibilities

• Conduct due diligence in legal document processing and customer account reviews.
• Contact customers regarding delinquent accounts or verification documents as needed.
• Review and analyze customer accounts and relevant documentation in a high-paced environment within established SLAs.
• Perform detailed tasks with good judgment and minimal supervision in an independent environment.
• Identify, research, and highlight trends relating to collections management.
• Verify the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources.
• Maintain accurate and complete case notes, customer due diligence records, and legal investigations.
• Handle end-to-end payment processing and posting.

Requirements

• 1+ years of collections and analyst experience in ecommerce, payments, or financial services (required).
• Experience handling end-to-end payment processing and posting (required).
• Strong data analysis and investigative skills.
• High value on accuracy and completeness of work, including case notes, customer due diligence, legal document processing, and fraud investigations.
• Ability to communicate clearly and effectively with customers, attorneys, and vendors.
• Excellent organizational and time management skills, with the ability to prioritize and balance multiple tasks while meeting deadlines.
• Proven ability to learn and adapt to new processes and follow standard operating procedures.
• Excellent problem-solving skills.
• Thrives in a fast-paced environment.
• Independent decision-maker with the ability to confidently back up actions.

Schedule

Work shift hours: 9:00 AM – 5:00 PM CT.