Collection Specialist I

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Responsibilities

• Manages outbound and inbound calls to resolve delinquent non-real estate accounts and determine reason for delinquency
• Processes, distributes, and posts consumer loan payments.
• Completes file maintenance on consumer loans.
• Processes telephone payments to corporate office for reconciliation.
• Counsels customers concerning financial obligations and offer suggestions and alternatives.
• Logs accurate notes of account status and collection efforts in the bank’s system of record.
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to read, analyze and interpret financial report and/or legal documents.
• Ability to write simple correspondence.
• Education And/or Experience: HS Diploma/GED, No experience required
• Specialized Training: None
• Computer Skills: MS Word, Outlook, Excel, Jack Henry Platform
• Certificates, Licenses, Registrations: None
• Other Qualifications (including Physical Requirements):
  • Must possess excellent telephone and customer service skills.
  • Must have good oral and written communication skills.
  • Must be proficient in Microsoft Office products.
  • Must maintain punctual and regular attendance.
  • Must present a friendly, professional image and conduct.

Skills

• Communication
• Professional Telephone Skills
• Customer Service
• Critical Thinking

Schedule

May be required to work hours outside of the typical 8-5 workday for collection efforts.