Collection Specialist - Entry Level

Position

Position Reports to (Title): Customer Financial Service Team Lead

Broad Scope and Purpose of Position

Broad Scope and Purpose of Position:

• To increase cash flow by ensuring customers are paying within terms and recovering overdue payments on customer accounts.
• Impact on Results:
• Degree Of Accountability: Sr. Collection Specialists are responsible for the overall monitoring of the AR, ensuring customers are paying within terms, identifying overdue payments and escalating customer accounts that pose a financial risk to client.
• Financial Impact: Sr. Collection Specialists are responsible for the oversight and collections of on average $31M dollars across 42 active accounts.
• Quality Impact: High – Significant level of customer facing activities

Scope of Responsibility

• Primary Duties / Responsibilities:
• To monitor the collection portfolio to ensure customers are paying within credit terms and to identify overdue payments.
• To report account receivable status by updating accurate records and documenting collection activity/efforts.
• To monitor collection portfolio and identify underlying issues that may be causing customers to pay invoices outside of terms, and escalate them through the appropriate channels.
• To interact with external customers, business controllers, Channel Management, sales force, customer service and related transactional groups in order to assist with resolution of outstanding billing issues.

Sphere of Influence

• Supervision received: Minimal
• Supervision exercised: Moderate
• Examples of Team Membership: IDN account team, Six Sigma/Lean, Cross Functional projects
• Examples of Internal Contacts: Claims, Rebates, Customer Service, Tax, Contracts, MDO, Sales Team, Collections Team, Cash Application Team
• Examples of External Contacts: Distributors, Hospitals, Labs, Medical Centers, Universities, Government customers

Required Skills and Knowledge

• Strong analytical/problem solving skills
• Solid Communication and interpersonal skills
• Superior customer service skills
• Working knowledge of Microsoft Office
• Knowledge of billing procedures and collection techniques
• High School Degree or Equivalent

Preferred

• Direct experience with JDE
• Strong Microsoft excel skills
• Experience working in a shared service center
• 1+ yrs in commercial collections
• Bachelor’s Degree in Finance / Accounting / Economics