Collection Specialist – Entry Level

Broad Scope and Purpose of Position

Sr. Collection Specialist is responsible for increasing cash flow by ensuring customers are paying within terms and recovering overdue payments on customer accounts.

Impact on Results

Degree Of Accountability: Sr. Collection Specialists are responsible for the overall monitoring of the AR, ensuring customers are paying within terms, identifying overdue payments and escalating customer accounts that pose a financial risk to client.

Financial Impact

High - Responsible for the oversight and collections of on average $31M dollars across 42 active accounts.

Scope of Responsibility

• To monitor the collection portfolio to ensure customers are paying within credit terms and to identify overdue payments
• Report account receivable status by updating accurate records and documenting collection activity/efforts
• Maintain and update customer accounts and payment history
• Monitor collection portfolio and identify underlying issues that may be causing customers to pay invoices outside of terms, and escalate them through the appropriate channels.
• Interact with external customers, business controllers, Channel Management, sales force, customer service and related transactional groups in order to assist with resolution of outstanding billing issues

Required Skills and Knowledge

• Strong analytical/problem solving skills
• Solid Communication and interpersonal skills
• Superior customer service skills
• Working knowledge of Microsoft Office
• Knowledge of billing procedures and collection techniques
• High School Degree or Equivalent.

Preferred

• Direct experience with JDE
• Strong Microsoft excel skills
• Experience working in a shared service center
• 1+ yrs in commercial collections
• Bachelor’s Degree in Finance / Accounting / Economics