Collection Specialist
Addison Group · Tulsa, OK · 2 days ago
On-siteAccounting$21/hrFull-time
About the role
This position is eligible for medical, dental, vision, and 401(k) benefits.
Key Responsibilities
- Contact borrowers regarding past-due accounts through phone, email, and written correspondence.
- Develop and negotiate repayment arrangements to help members bring accounts current.
- Analyze delinquent accounts and evaluate borrower financial circumstances to determine appropriate resolution strategies.
- Recommend recovery actions, including collateral repossession or legal escalation, when necessary.
- Maintain detailed and accurate documentation of all account activity and collection efforts.
- Follow established collection procedures while ensuring compliance with applicable laws and regulations.
- Monitor portfolio trends and communicate potential lending or underwriting concerns to management.
- Provide professional customer service while handling sensitive financial situations.
- Support departmental initiatives and complete additional duties as assigned.
Qualifications
- 2–5 years of collections, loan servicing, or related financial services experience.
- Understanding of collection regulations and industry best practices.
- High school diploma or GED required.
- Proficiency with Microsoft Word, Excel, and other business software applications.
- Strong interpersonal, negotiation, and conflict-resolution skills.
- Able to manage confidential information with professionalism and discretion.
- Excellent organizational skills and attention to detail.