Collection Manager

Zwicker & Associates, P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. The firm is headquartered in Andover, Massachusetts, with office locations across the United States.

About the role

The Collection Manager will supervise a designated collection team, ensuring goals are met while complying with firm policies, the FDCPA, and state consumer protection laws. The ideal candidate is a dynamic leader with strong communication, organizational, and litigation skills, proven as a successful motivator and process manager.

Responsibilities

• Supervise the designated collection team: train, assign schedules, manage time-off requests, monitor performance, and ensure team and individual goals are met.
• Create procedures to ensure goals are met, as set by clients or Senior Management.
• Comply with Zwicker & Associates, P.C. policies and procedures, the FDCPA, and state consumer protection laws.
• Provide regular updates on collection metrics, trends, and team performance.
• Track all payments and notify financial operations of any posting issues.
• Perform other duties as assigned.

Requirements

• Minimum three years of experience in call center management, preferred.
• Minimum three years of experience in consumer collections, preferably third-party.
• Knowledge of the FDCPA and State Consumer Protection Laws.
• Ability to perform all collection duties.
• Professional and courteous interaction with consumers, coworkers, and clients.
• Effective decision-making and coaching/mentoring skills.
• Excellent interpersonal, oral, and written communication skills with attention to detail.
• Ability to work in a fast-paced environment and multitask effectively.
• Ability to communicate verbally and in writing with individuals or groups.
• Proficiency in operating a computer, phone, or equivalent device.
• Ability to complete a minimum 40-hour flexible workweek schedule.
• Ability to read and comprehend position-specific documents and correspondence.

Physical Qualifications

• Ability to lift five pounds or greater.
• Ability to sit 90% of the workday at times.
• Ability to bend at the waist and be mobile when needed.
• Ability to concentrate and use critical thinking.

Pay

The base salary range for this position is $65,000 per year, plus applicable bonus.

Benefits

• Medical, vision, and dental insurance.
• Long-term disability and life insurance.
• Compensated time off and paid holidays.
• 401(k) with company match.