Collection Manager
Northeastern Illinois University · Chicago, IL · 1 mo ago
FinanceFull-time
Source: Illinois JobLink (job ID 13717882).
Managing Online Tuition Payment Plan
- Oversees plan enrollments, cancellations, recalculations, student communications, and delinquency notifications.
- Develops, implements, and revises policies and procedures related to payment plan administration and collections processes.
- Ensures compliance with federal, state, and university regulations related to billing and payment practices.
- Conducts quality control reviews to ensure accuracy of account setup, billing, and communications.
- Performs periodic operational reviews to improve efficiency, service delivery, and compliance.
Student Refund Processing
- Serves as primary backup to the Director of Student Payment Services for student refund processing and related semester‑to‑semester transitions.
- Ensures adherence to accounting, auditing, and internal control standards in all refund‑related processes.
- Assists in reviewing and improving business workflows related to refunds and account reconciliation.
- Interprets and applies institutional, state, and federal regulations impacting student refunds and financial transactions.
Collection & Emergency Loan Management
- Approves, processes, and manages the collection of student emergency loans, including interest calculations and delinquency management.
- Oversees assignment to state offset and other collection mechanisms for delinquent accounts.
- Implements and monitors collection strategies, policies, and procedures to improve recovery rates and ensure compliance.
- Conducts quality assurance reviews of collection activities and account handling.
- Interprets and applies regulatory requirements governing collections and student financial obligations.
Accounts Receivable Support & Process Improvement
- Assists the Accounts Receivable department with special projects and operational initiatives.
- Supports policy development, workflow optimization, and cross‑functional coordination related to receivables and collections.
Additional Duties
- May select, train, assign work, and evaluate performance of student aid and student workers.
- Performs other related duties as assigned.