Collection Manager

About the role

As a Collections Manager, you will lead the day-to-day collection and accounts receivable activities that support ENGIE North America's cash flow objectives and customer portfolio management. This role is responsible for overseeing collection strategies, monitoring delinquent accounts and aging balances, driving timely resolution of disputes, and partnering with cross-functional teams to reduce outstanding receivables and mitigate credit risk.

The Collections Manager will manage relationships with external collection agencies, payment processors, credit bureaus, and other third-party vendors as required. Success is measured through improvements in accounts receivable performance, reduction of overdue balances, achievement of collection KPIs, and implementation of process improvements that enhance efficiency and effectiveness.

The Collections Manager collaborates regularly with Finance, Customer Operations, Credit, Billing, Sales, Legal, and business leadership teams, while leading a team of collection professionals, providing performance updates, and overseeing collection strategies that balance revenue recovery, customer retention, and regulatory compliance. This role is based in Houston, TX and reports to the Head of Operations.

Responsibilities

• Lead day-to-day collection and accounts receivable activities to support cash flow objectives and customer portfolio management.
• Oversee collection strategies, monitor delinquent accounts, and manage aging balances.
• Drive timely resolution of disputes and partner with cross-functional teams to reduce outstanding receivables and mitigate credit risk.
• Manage relationships with external collection agencies, payment processors, credit bureaus, and other third-party vendors.
• Improve accounts receivable performance, reduce overdue balances, and achieve collection KPIs.
• Implement process improvements to enhance efficiency and effectiveness.
• Collaborate with Finance, Customer Operations, Credit, Billing, Sales, Legal, and business leadership teams.
• Lead a team of collection professionals, providing performance updates and overseeing collection strategies.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field. In lieu of a degree, seven (7) years of education and relevant work experience may be considered.
• Minimum of 5 years of progressive experience in accounts receivable, credit, collections, cash management, or a related finance function.
• Minimum of five years of experience leading, supervising, or managing employees and/or teams.
• Demonstrated experience managing collection activities, delinquent accounts, aging balances, and customer payment recovery processes.
• Knowledgeable in analyzing accounts receivable performance metrics and implementing actions to improve collection results and reduce outstanding receivables.
• Experience partnering with cross-functional stakeholders, including Finance, Billing, Customer Operations, Credit, and Legal teams, to resolve customer account issues and disputes.
• Proficient in using Microsoft Excel and enterprise financial systems to analyze data, monitor performance, and prepare reports.
• Demonstrated ability to communicate effectively with customers, team members, and business leaders regarding collection strategies, account status, and financial risk.
• Ability to manage multiple priorities, exercise sound judgment, and make data-driven decisions in a fast-paced environment.

Additional Details

This role is eligible for our hybrid work policy; working three (3) days in the office and two (2) days remote. Must be willing and able to comply with all ENGIE ethics and safety policies.

Pay

Salary Range: $102,000 – $156,400 USD annually. This represents the average expected pay range for a qualified candidate. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. In addition to base pay, this position is eligible for a competitive bonus/incentive plan.

Benefits

Our comprehensive benefits package includes:

• Medical, dental, and vision insurance options.
• Employer-paid short-term and long-term disability insurance.
• Employee Stock Purchase Plan (ESPP).
• Generous paid time off including wellness days, holidays, and leave programs.
• 401(k) Retirement Savings Plan with a company match.
• Supplemental benefits for emotional and physical well-being, including family-forming and caregiver benefits.