Collection Manager
Criteo · New York, United States · 2 mo ago
HybridAccounting$108k–$140k/yrFull-time
What You'll Do:
- Lead, coach, and develop a team of Team Leads and Cash Collectors
- Set clear performance goals and foster a high-performance culture
- Oversee the full collections cycle for a large portfolio of clients (brands, agencies, retailers)
- Monitor team KPIs including DSO, overdue rate, and cash collection targets
- Drive continuous improvement
- Collaborate with Sales and Finance teams to resolve billing disputes, credit issues, and payment discrepancies
- Manage escalated cases and oversee pausing, handoffs to Legal when necessary
- Ensure accurate documentation of all collection activities in the systems
- Identify and implement process improvements and automation to enhance collection efficiency and reduce bad debt exposure
- Ensure compliance with internal credit policies and applicable US regulations
People Management
- Set individual and team performance goals; conduct regular 1:1s and performance reviews
- Foster a collaborative, results-driven team culture
- Onboard and train new team members on processes and tools
Collections & Operations
- Oversee the end-to-end collections cycle for a large portfolio of advertiser accounts
- Monitor aging receivables and team follow-up cadence on overdue invoices
- Manage escalated disputes and oversee handoffs to Legal when necessary
- Analyze and report on team KPIs (DSO, overdue rate, cash forecasts) weekly/monthly
- Maintain accurate records in the ERP system
- Identify and implement process improvements and automation to reduce bad debt exposure
- Support month-end close activities related to accounts receivable
- Ensure compliance with internal credit policies and US regulations