Collection Agent
MANDARICH LAW GROUP, LLP · Lake Mary, FL · 1 mo ago
On-siteCustomer ServiceFull-time
About the role
Mandarich Law Group is one of the country's leading creditor's right law firms with offices in NV, NY, IL, MI, MO, OH, NC, GA and FL. We are seeking full-time Collection Agents for our Williamsville, NY office and our Lake Mary, FL office.
Schedule
- Williamsville, NY office: 9:30 am – 6:00 pm, Monday through Friday, in-office
- Lake Mary, FL office: 8:00 am – 5:00 pm, Monday through Friday, in-office
Responsibilities
- Handle up to 100 inbound calls per shift
- Contact consumers and attorney offices to negotiate delinquent and/or charged-off accounts on behalf of clients
- Calculate acceptable settlement amounts according to client and management guidelines
- Effectively manage an open queue of accounts to consistently meet monthly collection goals
Requirements
- Excellent verbal communication skills
- Strong multitasking and time management skills to work through the account queue and inbound call volume
- Previous customer service work preferred
Benefits
- Competitive hourly salary
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Long- and short-term disability insurance
- Company-paid life insurance
- Paid time off
- Paid holidays
- Paid parental leave
- Employee referral program