Collection Agency Compliance Manager

Qualifications

• 7–10+ years of compliance experience in the ARM industry, collections, or closely related regulated financial services — with direct, hands-on experience in a licensed collection agency environment. The most recent 2 years of experience must be directly relevant to the ARM industry; candidates whose ARM experience is not current will not be considered.
• Prior experience serving as a Qualifying Individual, License Contact, or Responsible Individual on a state-issued collection agency license is strongly preferred. Candidates who have been personally named on active licenses will be prioritized.
• Willingness and eligibility to serve as QI from day one, including completing all state-mandated licensing requirements, as an ongoing condition of employment.
• Strong working knowledge of FDCPA, Regulation F, TCPA, FCRA, UDAAP, and CFPB guidance as applied operationally in a debt collection environment.
• RMAI CCCP or equivalent certification.
• Active NMLS Individual Registration or demonstrated ability to obtain one prior to start date.

Requirements

The following represent working knowledge requirements — not familiarity. Candidates are expected to have direct, operational experience applying these frameworks in an ARM industry context.

• FDCPA
• Regulation F
• FCRA
• FACTA
• TCPA
• UDAAP
• CFPB Exam Procedures
• ECOA
• GLBA
• NMLS
• Mini-Miranda
• Metro 2
• State Collection Agency Licensing

Skills

Required:

• Comfort with compliance platforms, dashboards, and automation tools in an AI-native operating environment.
• Hands-on experience designing and managing TPRM programs, including vendor monitoring and audit-ready documentation practices.
• Experience integrating compliance logic directly into technology platforms and automated workflows — not only manual review.
• Strong written and verbal communication skills — you will draft policies, train cross-functional teams, and prepare executive and board-level briefings.
• Comfort operating at pace in a high-ownership environment where compliance is a strategic, not support, function.