Colleague Consultant - AR

Position Summary & Responsibilities

SIG is currently seeking experienced professionals for Ellucian Colleague Student Accounts Receivable Consultant opportunities. This role requires seasoned individuals with a background in college or university student accounts, specifically as a Director, Assistant Director, Bursar, or consultant. The consultant will work directly with the Ellucian Colleague Student Accounts Receivable module, providing expertise in implementation, troubleshooting, and process improvement.

• Provide Colleague implementation support such as training, functional consulting, and technical support at client sites.
• Analyze current business processes related to student billing, payments, refunds, and collections. Make suggestions to utilize various technological tools to improve efficiency and compliance.
• Work closely with stakeholders, including student accounts and financial aid personnel, to understand their requirements, challenges, and objectives. Collaborate on solutions that align with institutional policies and regulations.
• Stay current on industry best practices and advancements in Ellucian Colleague and student account technology.
• Propose and implement continuous improvements to optimize the utilization of the Colleague Student Accounts Receivable module.
• Cook up with internal teams and external stakeholders to ensure successful project delivery within defined timelines.

Required Qualifications

• Five or more years working directly with the Colleague Student Accounts Receivable module at a college or university.
• Experience implementing the Colleague Student Accounts Receivable module.
• Demonstrated expertise using Colleague to streamline student billing, payment processing, refund disbursement, and collections.
• Ability to troubleshoot technical and functional issues within the Colleague Student Accounts Module.
• Exceptional oral and written communication skills and a proven customer service approach.
• Highly self-directed with solid problem-solving expertise.
• Experience developing reports to support student accounts, including aging reports, billing summaries, and payment reconciliations.
• The ability to communicate user requirements to the technical support team.
• Knowledge of how Colleague is used in a variety of institutional types.
• The ability to travel is preferred.