Colleague Relations Consultant

Responsibilities

• Investigates moderate-risk and moderately complex colleague relations requests.
• Interpret and apply HR policies in nuanced situations.
• Partners with cross-functional teams, including Centers of Excellence (COEs), Legal, and Field HR, to resolve colleague relations cases.
• Guides leaders through the performance improvement process utilizing coaching and development, formal corrective action and decision guide tools.
• Partner with Field HR team to determine need for strategic planning, identify engagement and retention opportunities and execute HHC recommended solutions.
• Coincides case life cycle from opening through triage and resolution;
• Maintain appropriate case documentation and case tracking.

Qualifications

• Education: Bachelors in Business, Human Resources or related field required.
• Experience: 3+ years employee relations experience or comparable experience in the HR capacity.
• Skills & Abilities: Superior customer service orientation and ability to respond in a constructive and timely manner. Must be self-directed and motivated. Work with minimal supervision and exercises common sense and strong independent judgment to problem-solve. Has the ability to identify core issues and resolve them via effectively utilizing available resources. Consistently works with integrity to develop strong trusting relationships and handle confidential information with discretion. Proficiency in Microsoft Office and a willingness to learn HRIS platforms (prior HRIS experience a plus).
• Willing and able to travel between HHC locations as needed.