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Collateral Management Team Member I, Full-Time, Hybrid Marlborough Ma

First Tech Federal Credit Union · Marlborough, MA · 2 mo ago
On-siteSales$20.5–$21/hrFull-time

About the role

Process work pertaining to the Loan Services Department and assist members and front-line staff with questions related to those processes. Assist the Loan Services Department in achieving key performance goals and service level standards. Cross-train on a variety of Loan Services Department processes to further support the overall goals of the department and DCU.

Responsibilities

  • Learn and understand all aspects of the Title Tracking Program and the Collateral Protection Program.
  • Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members.
  • Process the following work within service level:
    • Pega Emails
    • Collateral Management Mail
    • Service Requests: State Change, Name Change, Duplicate Title, Title Copy, Miscellaneous Title, CPI Total Loss
    • Reports: 18% Default, Missing Title Alert, Import Errors, Unrecognized, Need Contract, Discrepant, Specific Loan Types, DMW Warning
    • Prepare Berkheimer Title Package
    • Lease Buyout Title Seller Documents
    • Lien Placement Fee Transactional Audit
    • Collateral Protection Reports: Collateral Protection Insurance (CPI) Refunds, CPI Billing, CPI Premiums, CPI Class 16 report, CPI Payment Changes
    • Prepare State National Insurance Policy Package
  • Complete training courses within established guidelines.
  • Actively contribute to DCU’s Success Sharing initiatives and practice DCU’s principles of People Come First; Do the Right Thing; Make a Difference.
  • Maintain a high level of professionalism and respect during interactions with both members and colleagues.
  • Maintain a working knowledge of and adhere to DCU policies and procedures related to the position as well as all applicable regulations.
  • Perform work functions with attention to detail, within established timeframes, and follow through as needed to complete tasks.
  • Meet or exceed performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, and service quality.
  • Perform other job-related duties as assigned.

Requirements

  • Six months to one year of related experience in a financial institution preferred.
  • Prior customer service experience.
  • Basic PC skills.

Pay

Target compensation: $20.50 - $21.00 per hour.

Schedule

Monday through Friday, 8:00 AM - 5:00 PM (40 hours per week).

Benefits

  • Traditional medical, dental, and vision coverage.
  • Generous 401(k) match.
  • Paid Time Off: Accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually.
  • Paid federal holidays.
  • Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria).

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