Collateral & Claim Settlement Coordinator

General Responsibilities And Duties For Role

Maintain workstation and notes to reflect the account status for proper internal communications.

Monitor incoming communications through group inbox, personal inbox, tickets, tasks, and other workflow queues.

Update monthly default reporting and review any exceptions that require system maintenance for FHA/SFDMS, USDA, VA/VALERI, FNMA, FHLMC, and PMI companies.

Remain apprised of all investor, agency, and regulatory updates to available programs.

Process updates to collateral and monitor/pay any associated invoices.

Follow collateral custodian protocol with appropriate document request forms, file management, etc. as outlined in the PRMI Collateral Policy.

• Compile claim documentation and complete forms for submission: Escrow advances, Delinquency arrears, Advances (fees/costs), Property Inspections, Property Valuations, Origination documents, Investor/Agency Claim form
• Timely submit claim documentation for reimbursement and monitor for errors/responses.
• Monitor open and unpaid claims and follow-up with agency/investor on payment.
• When funds are received, prepare posting instructions and general ledger updates for cash and accounting teams for processing.
• Monitor for investor reporting and cash reporting exceptions with PMSI.

Draft collateral documents and update workstation/system for approved assumptions.

Draft collateral documents and update workstation/system for approved recasts.

Perform monthly reviews to validate workstation setup, default reporting, loan status, notes, etc. to ensure accuracy.

Qualifications

• Strong communication, analytical, and problem-solving skills
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Knowledge of Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint, etc.)

Priorities and Preferences

• High School Diploma

Company Conformance Statements

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
• Act within delegated authorities and adhere to applicable policy and procedures associated with such authorities.
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
• Ensure every action and decision is aligned with PRMI values.
• Partner with your management team to understand performance expectations and measurements.
• Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
• Partner with others to establish and maintain a culture of teamwork and collaboration.
• Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
• Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs.
• Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Perform quality work within deadlines.
• Respect client and employee privacy.

Employment Requirements

• The ability to communicate clearly and effectively
• The ability to utilize a computer
• The ability to maintain a work schedule
• The ability to effectively perform in an office setting