Collaboration Services Analyst - SF

Responsibilities

• Sets up, installs, operates, tests and troubleshoots audio and visual equipment, collaboration technologies (Zoom/Cisco Rooms, Teams) including setting up equipment used to enhance live events (townhall meetings/webinars, etc.) such as laptops, projectors, screens and microphones.
• Operates sound equipment and conference room lighting.
• Performs sounds checks for Video Conferences and dry run meetings, while resolving equipment issues that may arise.
• Provides stand-by support for conferences and video conferences.
• Administers room scheduling software to generate reports and ensure up to date requirements are accurately captured.
• Responsible for logging AV fault tickets with vendor and liaising through to resolution.
• Keeps inventory of conference room equipment and technology supplies, such as chargers, AC adapters, batteries and clickers, and orders supplies as needed.
• Responds to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
• Conducts inventory of conference room equipment and technology supplies, such as chargers, AC adapters, batteries and clickers, and orders supplies as needed.
• Performs effectively as a second level technical resource to resolve customer problems.
• and provides technical leadership to other local IS resources.
• Maintains the operational availability of all technology related equipment and IS resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
• Performs, maintains and adheres to Firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IS function.
• Encourages and promotes teamwork between local, regional, and Global Services IS.
• Participates as an active team member on IS projects to which assigned.
• Perform other duties as assigned.

Qualifications

• Ability to interact with co-workers and clients under deadline pressure.
• Strong customer services skills.
• Strong verbal, interpersonal and team skills.
• Diplomacy, professionalism, good judgement and courtesy by phone, in-person and email.
• Minimum 2 years technical/AV support experience.

Experience

• Experience providing IS support in a Legal or Professional Services environment with attention to detail, the ability to prioritize multiple projects and problem-solve while remaining calm.
• Experience with Zoom (including Zoom rooms) and or MS Teams preferred.
• Experience with Cisco Video Conferencing equipment preferred.
• Experience with audio visual technologies (Crestron, Q-SYS, Extron).