Collaboration Account Executive - Strategic (GES) East

About the role

Join Cisco’s Global Enterprise Segment (GES) and partner with the world’s most influential organizations as they navigate digital transformation and AI-driven innovation. As part of the Collaboration team, you will help enterprise customers create intelligent workplace experiences and reimagine customer experience (CX) through Cisco’s industry-leading portfolio, including Webex Suite, Contact Center, Devices, and AI-powered workplace technologies.

In this role, you will shape high-impact, strategic deal structures with commercial creativity across a defined set of Fortune 500 accounts. You will operate within a matrixed environment, partnering with internal account teams to drive growth and deliver measurable customer outcomes.

Responsibilities

• Lead complex, large-scale deal cycles with a focus on deal creativity, commercial structuring, and aligning solutions to each customer’s strategic priorities.
• Build and maintain executive-level relationships to position Cisco as an essential partner in the customer’s workplace and customer experience transformation.
• Identify, qualify, and close new business opportunities across Webex Suite, Contact Center, and Devices, from intelligent workplace experiences to AI-powered customer experience solutions.
• Partner effectively with existing account teams, Solutions Engineers, and ecosystem partners to deliver customer outcomes while maintaining deep focus on a select list of top-tier targets.
• Develop financial business case analyses around workplace and customer experience outcomes, leveraging Cisco-provided AI tools to ensure impactful customer engagements.
• Engage credibly in customer conversations about AI architecture, including large language models (LLMs), AI agents, and interoperability standards such as Model Context Protocol (MCP) and agent-to-agent (A2A) frameworks.
• Articulate where Cisco’s portfolio fits within the customer’s broader AI strategy.
• Serve as a thought leader and executive presenter on workplace and customer experience transformation, capturing best practices from your deals to share across teams.

Requirements

• 8+ years of enterprise technology sales experience with a proven track record of structuring and closing large, complex deals.
• 5+ years of experience selling collaboration, unified communications, contact center/CX, SaaS, cloud, or related workplace technology solutions.
• Executive presence and deep industry credibility; experience competing against or working within major cloud and technology providers (e.g., AWS, Microsoft) is highly valued.
• Experience managing complex, multi-stakeholder sales cycles and navigating large, matrixed organizations.
• Strong financial and business acumen; ability to build business cases around workplace and customer experience outcomes, structure creative commercial agreements, and use AI tools as a core part of the analysis.
• Working knowledge of AI platform architecture, including large language models (LLMs), agentic AI, and interoperability standards such as Model Context Protocol (MCP) and agent-to-agent (A2A) communication. Deep technical expertise is not required, but you must be conversant enough to engage credibly with customer architects, AI leaders, and line-of-business stakeholders.

Preferred Qualifications

• Experience selling enterprise SaaS platforms such as workplace collaboration, customer experience, CRM, or related business applications.
• Proven ability to identify untapped opportunities and develop new business within existing enterprise footprints.
• Demonstrated ability to influence C-suite executives and line-of-business stakeholders.
• Strong executive presentation skills, with experience sharing thought leadership at customer briefings and industry events.
• Ability to travel nationally to foster face-to-face executive relationships.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with Cisco matching contribution.
• Paid parental leave, short and long-term disability coverage, and basic life insurance.
• Restricted stock units (RSUs) that vest over time with continued employment.
• Paid time off:
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
  • 1 paid day off for employee’s birthday.
  • Paid year-end holiday shutdown.
  • 4 paid days off for personal wellness.
  • Non-exempt employees: 16 days of paid vacation per full calendar year, accrued at 4.92 hours per pay period.
  • Exempt employees: Flexible vacation time off with no defined limit (subject to business limitations).
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours carried forward annually.
  • Additional paid time away for critical or emergency family issues.
  • Optional 10 paid days per full calendar year for volunteering.
• Annual bonuses for non-sales roles, subject to Cisco’s policies.
• For sales roles: Performance-based incentive pay split between quota and non-quota components, with uncapped earnings potential beyond 100% attainment.

Pay

The starting salary range for this position is $292,100.00 to $384,200.00 for new hires in the U.S. and Canada, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate’s hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and training.

Full salary ranges by location:

• New York City Metro Area: $292,100.00 - $441,900.00
• Non-Metro New York State & Washington State: $263,900.00 - $409,200.00

For quota-based sales roles, the ranges include base pay and sales target incentive compensation combined.