CoGen Technical Support Associate

Responsibilities

• Monitor real-time operations of cogeneration units, combustion engines, and auxiliary energy systems via central control interfaces.
• Identify, log, and classify alarm failures, system deviations, and critical technical alerts.
• Analyze operational and performance data and independently determine appropriate response strategies, escalation priorities, and corrective action recommendations.
• Lead technical analysis of equipment failures and operational anomalies, providing recommendations to management and engineering teams regarding corrective actions, maintenance priorities, and operational risk mitigation.
• Assists in executing remote reset protocols or adjustments under the direct guidance of senior engineering staff.
• Document technical findings and steps taken during the troubleshooting process to build our internal knowledge base.
• Serve as a technical advisor to clients regarding equipment performance, maintenance planning, and operational optimization.
• Draft and deliver clear, timely notifications regarding system outages, active failures, and estimated resolution times.
• Compile routine operational reports for clients, highlighting uptime, energy production metrics, and maintenance intervals.
• Analyze performance trends and recommend process improvements to enhance operational efficiency.
• Utilize technical drawings, manuals, and equipment bills of materials (BOM) to precisely identify and specify replacement parts.
• Coordinate with vendor networks and dealers to check parts availability, request quotes, and track lead times.
• Assist the engineering and field service teams in organizing technical kits for scheduled maintenance or emergency repairs.

Qualifications

• 1-3 years troubleshooting combusting power generation systems and controls.
• Experience analyzing complex equipment performance issues and developing solutions based on technical knowledge, system data, and operational requirements.
• Computer skills.
• Customer skills to communicate issues and advise on solutions.

Benefits

• Competitive pay: $58-70K
• Benefits: Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.