Associate Technical Support Engineer

Your Contribution

Support customers using CGM proprietary products by answering calls for technical support. Respond to customer inquiries and monitor programs to ensure on-time, effective responses. Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes. Manage multiple open cases and provide timely updates to internal and external customers.

Your Qualification

• Associates Degree or 2 years Call Center/Customer Support experience.
• Must have the ability to pay attention to detail and to work independently.
• Must have the ability to handle confidential information.
• Excellent organizational and prioritization skills.
• Strong interpersonal and communication skills verbally and written.
• Able to work in a fast-paced environment.
• Able to multi-task and work efficiently.

What You Can Expect From Us

• Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
• Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
• Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
• Security: We offer a secure workplace in a crisis-proof market.
• All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching.
• Personal Time Off to promote work life balance.
• Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.