Coffee Specialist (Sur La Table)

About the role

Sur La Table, known for its extensive selection of exclusive and premium-quality kitchen and table goods, is seeking a Coffee Specialist to join our team. This role is integral to our mission of inspiring customers to create happiness through cooking and sharing good food.

Responsibilities

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Lead engaging and informative coffee brewing demonstrations that showcase our unique competitive edge offerings.
• Educate customers on a variety of brewing techniques, including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art.
• Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin.
• Sell coffee products, equipment, and accessories to customers, promoting and selling coffee products, equipment, and accessories to customers.
• Achieve revenue goals by driving customer engagement and conversion through education.
• Deliver exceptional classes that drive customer engagement and sales, meeting or exceeding culinary program goals.
• Partner with store leaders to ensure alignment between culinary programming and store priorities.
• Collaborate on merchandising strategies that highlight key tools and products featured in classes.
• Ensure compliance with food safety standards, local health codes, and sanitation regulations.
• Maintain a coffee-ready store environment, ensuring quality and consistency across all in-store brewing methods.
• Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.
• Ensure store safety and cleanliness, addressing any maintenance needs promptly.
• Adhere to applicable wage and hour laws. Accurately record time worked according to SLT Policy.
• Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs).

Qualifications & Experience

• Must be 18 years of age or older at time of employment.
• Passion for coffee and in-depth knowledge of brewing methods, coffee origins and equipment.
• Strong enthusiasm for coffee and a genuine eagerness to share knowledge with others.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and delivering exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.