Coffee Shop Barista (Part-Time)

Position Summary

The Coffee Shop barista supports the delivery of exceptional customer experiences by providing outstanding service while preparing specialty coffee and food. The barista maintains the highest standards of quality and excellence, takes full ownership of all duties, and promotes the mission and values of Insight for Living (IFL) in all interactions with customers, staff, and vendors.

Overview

Since 1979, Insight for Living Ministries has been committed to excellence in teaching the study and application of God’s Word. Founded by Chuck and Cynthia Swindoll, the ministry’s program now airs on over 2,000 stations, streams online, and reaches listeners in 70 countries and eight languages. The organization also produces Bible‑study resources, offers pastoral counseling, and pursues Vision 195—extending God’s grace and making disciples in all 195 countries and their 6,875 heart languages. Headquarters are in Frisco, TX, with offices in 10 countries.

Core Job Functions

Coffee Preparation and Delivery (25%)

• Prepare and deliver drinks to order according to specialty coffee standards.
• Encourage a healthy, productive, and customer‑oriented environment.
• Uphold Coffee Shop best practices related to customer experiences, daily operations, health and safety, inventory, and merchandising.
• Maintain effective documentation of daily operations, inventory, expiration dates, waste, maintenance/repair, etc.
• Receive and check inventory upon delivery as requested.
• Stock all products each day and inform the lead barista or Coffee Shop manager of inventory needs.

Customer Interactions (20%)

• Welcome and acknowledge all customers cheerfully.
• Regulate and express emotions appropriately (Ephesians 4:26).
• Interact with customers in a healthy, friendly, engaging, and professional manner (Romans 12:18).
• Build rapport quickly through meaningful connections and genuine interest.
• Listen carefully to accurately understand others’ needs (James 1:19).

Cleaning (20%)

• Demonstrate commitment to serving customers and staff by cleaning (John 13:14‑15).
• Follow all cleaning schedules and checklists.
• Clean all items thoroughly and meticulously using appropriate tools and materials.
• Uphold the highest standards of cleanliness at all times.
• Communicate professionally and adhere to IFL and Coffee Shop policies and procedures.
• Maintain consistent and reliable attendance.
• Manage stress and attitude in a professional manner.

Professionalism (5%)

• Communicate professionally and adhere to IFL and Coffee Shop policies.
• Maintain consistent and reliable attendance.
• Manage stress and attitude professionally.
• Produce expected work levels consistently.
• Understand barista techniques to ensure superior tasting coffee delivered timely.
• Use job‑related technology effectively (Point‑of‑Sale, etc.).
• Complete tasks, processes, and procedures without error and within required timeframes.
• Adhere to the Coffee Shop Customer Experience Philosophy, anticipate and fulfill needs, and exercise sound judgment.

Technical Skills (10%)

• Understand barista techniques to ensure superior coffee quality.
• Use Point‑of‑Sale systems and databases efficiently.
• Complete tasks, processes, and procedures accurately and on time.

Customer Experience Philosophy (5%)

• Adhere to the Coffee Shop Customer Experience Philosophy.
• Anticipate and fulfill needs appropriately.
• Exercise empowerment in balancing customer and organizational needs.
• Exercise sound judgment and decisive action.

Professional Development (5%)

• Commit to growth and development per the Professional Development Plan.
• Pursue designated knowledge and experience with a positive attitude.
• Complete assigned tasks with excellence and timeliness.

Team Member Contribution (10%)

• Model IFL’s core values through daily conduct.
• Exert initiative and drive to improve departmental and organizational operations.
• Own problems, create solutions, and maintain personal accountability for results.

Qualifications

• Some college education desired but not required.
• One or more years of prior barista experience desired.
• Strong customer service orientation and demeanor.
• Ability to relate and work well with people at all levels.
• Ability to balance relationship‑building with task completion.
• Meticulous thoroughness in completing responsibilities within specified timelines.
• Strong work ethic, ability to take direction, and drive to excel.
• Clear, succinct, and effective communication skills.
• Proactivity in identifying and fulfilling needs.
• Exceptional observation skills regarding cleanliness needs.
• Growth mindset and positive attitude.
• Humility, high flexibility, and good listening ability.
• Ability to stand for prolonged periods.
• Efficient use of Point‑of‑Sale systems and databases.

Schedule

This is a part‑time position that includes some weekend and holiday work. Specific scheduling requires availability in the afternoons/evenings from Monday through Friday.