Coffee Shop Barista (Part-Time)

Core Job Functions

• Coffee Preparation and Delivery (25%)
  • Prepares and delivers drinks to order and according to specialty coffee standards
  • Encourages a healthy, productive, and customer-oriented environment
  • Upholds Coffee Shop best practices related to customer experiences, daily operations, health and safety, inventory, and merchandising
  • Maintains effective documentation of all relevant items related to daily operations, inventory, expiration dates, waste, and maintenance/repair
  • Receives and checks inventory upon delivery
  • Stocks all products each day and informs lead barista and/or manager regarding inventory needs
• Customer Interactions (20%)
  • Welcome and acknowledge all customers cheerfully
  • Regulates and expresses emotions appropriately (Ephesians 4:26)
  • Interact with customers in a healthy, positive manner (Romans 12:18)
  • Interact intentionally with customers in friendly, engaging, and professional ways
  • Builds rapport quickly and easily through meaningful connections and showing interest
  • Carefully listens for accurate understanding of others’ needs (James 1:19)
• Cleaning (20%)
  • Demonstrates commitment and willingness to serve customers and staff by cleaning (John 13:14–15)
  • Follows all cleaning schedules and checklists
  • Cleans all items thoroughly and meticulously
  • Uses appropriate cleaning tools and materials
  • Always upholds highest standards of cleanliness
• Professionalism (5%)
  • Communicates professionally
  • Adheres to IFL and Coffee Shop policies and procedures
  • Maintains consistent and reliable attendance
  • Manages stress and attitude in a professional manner
  • Produces expected work levels consistently
• Technical Skills (10%)
  • Understands barista techniques effectively to ensure delivery of superior-tasting coffee and drinks delivered in a timely fashion
  • Uses job-related technology effectively (point-of-sale, etc.)
  • Ensures completion of tasks, processes, and procedures without error and within required timeframes
• Customer Experience Philosophy (5%)
  • Adheres to Coffee Shop “Customer Experience Philosophy”
  • Anticipates and fulfills needs appropriately
  • Exercises empowerment, balancing customer and organizational needs
  • Exercises sound judgment and decisive action
• Professional Development (5%)
  • Commits to the challenges of growth and development per the “Professional Development Plan”
  • Pursues designated knowledge and/or experience with a positive attitude
  • Completes assigned tasks with excellence and in a timely manner
• Team Member Contribution (10%)
  • Models IFL’s core values through daily conduct
  • Exerts initiative and drive to improve departmental and organizational operations
  • Owes problems, creates solutions, and maintains personal accountability for results

Job Qualifications

• One or more years prior barista experience desired
• Strong customer service orientation and demeanor
• Self-starter, driven to excel in all tasks
• Highly relational and works well with people at all levels
• Effectively balances building relationships with completing tasks
• Meticulous and thorough in completing all responsibilities
• Completes tasks within specified timelines
• Strong work ethic with ability to take direction
• Communicates clearly, succinctly, and effectively with others
• Proactive in identifying and fulfilling Coffee Shop-related needs
• Exceptional observation skills regarding cleanliness needs
• Growth mind-set and a positive attitude
• Adheres to a set task schedule, yet able to adjust when needed
• Capable of standing for prolonged periods of time
• Ability to efficiently use point-of-sale systems and databases