Coffee Shop Barista

About the role

The Omni Providence is a landmark hotel in Rhode Island located in downtown Providence, attached to the Rhode Island Convention Center, Amica Mutual Pavilion, and Providence Place Mall. Guests are within walking distance to historical sights, restaurants, and city attractions. The hotel fosters a culture of professional growth and fun, with a strong emphasis on internal promotions and a diverse, globally sourced team.

Responsibilities

• Maintain regular attendance in compliance with Omni standards, with scheduling that varies according to hotel needs.
• Maintain high standards of personal appearance and grooming, including proper attire/uniform and name tag while working.
• Responsible for opening or closing the outlet as assigned by the Banquet Manager or Director of Banquets; ensure the outlet opens on time.
• Gather food and beverage needs from coolers, freezers, and dry storage areas; maintain proper inventories.
• Prepare quality food and beverages for customers, including lattes, cappuccinos, espresso-based drinks, blended drinks, coffee, breakfast pastries, sandwiches, and lunch fare.
• Maintain assigned bank each shift and alert management of inventory shortages or ordering needs.
• Follow up on daily projects to ensure completion.
• Assist with physical inventory when needed.
• Maintain a clean work area, including surrounding seating areas, and handle all trash from the outlet.
• Maintain general knowledge of the hotel property, including locations of dining outlets, pool & fitness, and daily guest events and activities.
• Complete other duties as assigned by management.

Qualifications

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
• Previous customer service experience is strongly preferred.
• Scheduling flexibility, including willingness to work weekends and holidays.
• General knowledge of cash handling and Point of Sale systems is preferred.
• Must have and maintain current Rhode Island Food Handlers and Tips certification.

Physical Requirements

• Must be able to lift and move up to 50 pounds.
• Must be able to stand for extended periods of time.

Working Environment

Interior of hotel in normal retail conditions; occasional exterior to storage or loading dock areas.

Tools & Equipment

• Computer, printer, telephone
• Coffee/Espresso machines and ovens
• Micros/Simphony, Microsoft Office programs
• Cleaning supplies