Coffee Shop Barista

Job Description

Job Title: Barista
Department: Coffee Shop
FLSA: Non-Exempt

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

• Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home; Food Service Director; Coffee Shop Department Manager
• Positions that Report to you: None

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service
• Greets customers in a friendly manner
• Affords customers their names and addresses them by name
• Aids customers by escorting them to products, securing items, loading/unloading heavy items, making notes of and passing along customer suggestions or requests, performing other tasks to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking customer orders
• Takes customer orders at the counter
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Handles food in a safe manner and ensures the work area is always clean and neat
• Reviews the status and appearance of the food for freshness
• Ensures an adequate food supply is ready and on hand and develops or follows a production list
• Anticipates product needs for the department on a daily basis
• Prepares and replenishes product as necessary
• Checks in product, puts product away, and may review invoices
• Runs the department registers and receives payment, makes change, etc., where applicable
• Removes trash in a timely manner
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Reports to work when scheduled and on time

Secondary Duties And Responsibilities

• Washes dishes as necessary
• Orders product and supplies as necessary
• Pricers products for customers as necessary
• Aids in other areas of store as needed
• Performs other job related duties and special projects as required

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables
• Ability to do simple addition and subtraction; copying figures, counting and recording
• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing

Education And Experience

• Less than high school or equivalent experience and six months or less of similar or related work experience

Physical Requirements

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects
• Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions

Working Conditions

• The duties for this position are normally conducted in a store environment
• There is significant pressure to meet deadlines and handle multiple priorities
• There is exposure to noise, equipment movement hazards, cleaning chemicals/solvents, and possible electrical shock and temperature extremes

Equipment Used To Perform Job

• Standard tools and equipment used in a coffee shop environment including disposal, trash compactor, dishwasher, register system, ice machines, pop machine, scales, and knives

Contacts

• Has daily contact with the general public and customers
• Has contact with federal/state governmental or regulatory agencies regarding inspections