Coffee Shop Attendant

Potential Career Paths

• F&B Supervisor
• F&B Manager
• Director of Food and Beverage
• Director of Operations
• General Manager
• VP of Food & Beverage

Key Duties & Responsibilities

• Provides personalized service to all guests.
• Understands and abides by all safety protocols.
• Willingly embraces last-minute changes in direction and unexpected changes in operational plan.
• Performs other duties as assigned.
• Maintains positive guest relations at all times.
• Prepares food and beverages such as fresh fruit, coffee, and juices.
• Able to utilize equipment used for drink and food making as necessary.
• Maintains knowledge of standard recipes (latte, cappuccino, macchiato, specialty drinks).
• Utilizes POS according to standards as necessary.
• Sets out and arranges cold food such as rolls, muffins, and cereal for purchase.
• Sets up and maintains the coffee shop service area and keeps it clean and well presented.
• Maintains safety and sanitation requirements and storage procedures.
• Completes daily inventory of food, beverages, and supplies needed for each day.
• Orders and/or purchases all necessary supplies.
• Ensures that all equipment is in working order and clean; rectifies any deficiencies and reports maintenance problems to the manager.
• Maintains the quality of all food and beverages and cleanliness of service lines.
• Restocks food products and supplies as needed.
• Clears and cleans tables as they are vacated throughout the shift.
• Removes trash and cleans up spills immediately.
• Returns unused food supplies to designated areas and stores them.
• Completes opening and closing side duties as assigned.
• Listens and responds to guests’ requests and complaints.
• Provides guests with information about local area, including giving directions.
• Reports any equipment damages, safety hazards, maintenance problems, and personnel problems to the Manager.

Requirements

• Education/Experience: Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Certificates & Licenses: Food Handlers Certification (if applicable).