Coffee Shop Attendant

Key Duties & Responsibilities

• Provide personalized service to all guests.
• Understands and abides by all safety protocols.
• Willingly embrace last-minute changes in direction and unexpected changes in operational plan.
• Performs other duties as assigned.
• Maintain positive guest relations at all times.
• Prepare food and beverages such as fresh fruit, coffee, and juices.
• Utilize equipment used for drink and food making as necessary.
• Maintain knowledge of standard recipes (latte, cappuccino, macchiato, specialty drinks).
• Utilize POS according to standards as necessary.
• Set out and arrange cold food such as rolls, muffins, and cereal for purchase.
• Set up and maintain the coffee shop service area and keep it clean and well presented.
• Maintain safety and sanitation requirements and storage procedures.
• Complete daily inventory of food, beverages, and supplies needed for each day.
• Order and/or purchase all necessary supplies.
• Ensure that all equipment is in working order and clean; rectify any deficiencies and report maintenance problems to the manager.
• Monitor and maintain the quality of all food and beverages and cleanliness of service lines.
• Restock food products and supplies as needed.
• Clear and clean tables as they are vacated throughout the shift.
• Remove trash and clean up spills immediately.
• Return unused food supplies to designated areas and store.
• Complete opening and closing side duties as assigned.
• Listen and respond to guests’ requests and complaints.
• Provide guests with information about local area, including giving directions.
• Report any equipment damages, safety hazards, maintenance problems and personnel problems to the Manager.

Requirements

• Education/Experience: Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
• Certificates & Licenses: Food Handlers Certification (If applicable).