Coffee Shop Assistant Manager

About the role

The Coffee Shop Assistant Manager supports the daily operations of the coffee shop, ensuring excellent customer service, high-quality beverages and food, and smooth team performance. This role assists the Coffee Shop Manager by leading the barista team during shifts, maintaining operational standards, and helping create a welcoming and efficient environment for both customers and staff.

Responsibilities

• Supervises baristas during assigned shifts, providing guidance, support, and coaching.
• Aids in training new staff and reinforcing company policies and procedures.
• Maintains cleanliness and operational standards during shifts.
• Addresses and resolves customer concerns promptly and professionally.
• Maintains inventory during shifts and reports low stock or equipment issues to management.
• Ensures beverages and food items meet company quality standards.
• Supports cash handling and end-of-shift reconciliation.
• Maintains clear communication with the Coffee Shop Manager and team members.
• Practices all company safety procedures to ensure a safe environment for team members and customers.
• Provides friendly and competent customer service.
• Assists with convenience store operations as needed, including:
• Operating POS for store transactions.
• Assisting customers with purchases and inquiries.
• Stocking shelves and maintaining product displays.
• Maintaining cleanliness and organization in the store.
• Reporting for work in a timely manner when scheduled.

Qualifications

• High school diploma or general education degree (GED).
• Previous experience in a coffee shop or food service preferred.
• Experience leading a small team or training staff preferred.
• Experience in retail or convenience store operations preferred but not required.

Skills

• Ability to supervise and motivate a small team of baristas during shifts.
• Excellent customer service, communication, and interpersonal abilities.
• Ability to multitask, problem-solve, and work efficiently in a fast-paced environment.
• Basic math and computer skills for POS operations and shift-level reporting in both coffee shop and convenience store settings.
• Professional, positive attitude and ability to maintain composure under pressure.
• Willing and able to work early mornings, weekends, holidays, and flexible shifts.

Benefits

Bosselman offers a range of benefits including:

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.