Coffee Shop Assistant Manager

About the role

The Coffee Shop Assistant Manager supports the daily operations of the coffee shop, ensuring excellent customer service, high-quality beverages and food, and smooth team performance. This role assists the Coffee Shop Manager by leading the barista team during shifts, maintaining operational standards, and helping create a welcoming and efficient environment for both customers and staff.

Responsibilities

• Supervises baristas during assigned shifts, providing guidance, support, and coaching.
• Aids in training new staff and reinforcing company policies and procedures.
• Maintains cleanliness and operational standards during shifts.
• Addresses and resolves customer concerns promptly and professionally.
• Maintains inventory during shifts and reports low stock or equipment issues to management.
• Ensures beverages and food items meet company quality standards.
• Supports cash handling and end-of-shift reconciliation.
• Maintains clear communication with the Coffee Shop Manager and team members.
• Practices all company safety procedures to ensure a safe environment for team members and customers.
• Provides friendly and competent customer service.
• Assists with convenience store operations as needed, including operating POS for store transactions, assisting customers with purchases and inquiries, stocking shelves and maintaining product displays, and maintaining cleanliness and organization in the store.
• Reports for work in a timely manner when scheduled.

Qualifications

• High school diploma or general education degree (GED).
• Previous experience in a coffee shop or food service preferred.
• Experience leading a small team or training staff preferred.
• Experience in retail or convenience store operations preferred but not required.

Skills

• Ability to supervise and motivate a small team of baristas during shifts.
• Excellent customer service, communication, and interpersonal abilities.
• Ability to multitask, problem-solve, and work efficiently in a fast-paced environment.
• Basic math and computer skills for POS operations and shift-level reporting in both coffee shop and convenience store settings.
• Professional, positive attitude and ability to maintain composure under pressure.
• Willing and able to work early mornings, weekends, holidays, and flexible shifts.

Benefits

Bosselman offers a range of benefits including Paid vacation, 401K and matching contributions, Health, dental and vision insurance, Short and long term disability insurance, Life insurance, On-demand pay with PayActiv (access to earned but not yet paid wages), and much more!

Pay

N/A

Schedule

N/A