Code Enforcement Manager

Essential Duties And Responsibilities

• Plans, organizes, manages, and evaluates the City's Code Enforcement Division and related compliance programs.
• Directs code enforcement activities involving zoning ordinances, building and housing codes, public nuisances, property maintenance, abandoned vehicles, animal regulations, business licensing requirements, and other municipal codes.
• Establishes strategic goals, priorities, policies, procedures, and performance measures to ensure effective and legally compliant code enforcement operations.
• Oversees enforcement efforts for residential, commercial, and industrial properties to protect public health, safety, and welfare.
• Develops and implements policies, procedures, programs, and projects to improve operational effectiveness, consistency, and customer service.
• Manages division staffing, budgets, contracts, technology, and operational resources to ensure efficient service delivery and achievement of departmental goals.
• Provides leadership, supervision, coaching, mentoring, and professional development for assigned staff, including recruitment, training, performance management, succession planning, and disciplinary actions.
• Directs and oversees complex, sensitive, and high-profile investigations, enforcement actions, and compliance initiatives.
• Ensures compliance with applicable local, state, and federal laws, regulations, policies, and industry best practices.
• Maintains oversight of workloads, program performance, operational metrics, and service levels; prepares reports, analyses, and recommendations for executive management, boards, commissions, and elected officials.
• Serves as the City's subject matter expert on code enforcement matters and provides technical guidance and policy recommendations to staff, management, and stakeholders.
• Develops and implements public outreach, education, and community engagement programs designed to promote voluntary compliance and increase public awareness.
• Responds to complex public inquiries, complaints, and service requests while fostering positive community relations and maintaining high levels of customer service.
• Represents the City and department at public meetings, hearings, boards, commissions, community events, and interagency forums.
• Collaborates with City departments, regulatory agencies, businesses, contractors, community organizations, and residents to resolve compliance issues and advance organizational objectives.
• Establishes and maintains effective working relationships with internal and external stakeholders.
• Maintains awareness of changes in legislation, regulations, and industry trends and recommends updates to policies, procedures, and enforcement practices.

Job Requirements / Qualifications

• Strong communication and interpersonal skills, with the ability to de-escalate conflicts.
• Comfortable working in the field with frequent public contact.
• Proficient in report writing, recordkeeping, and use of mobile enforcement tools.
• Code Enforcement, Law Enforcement, or security officer or similar experience required.
• Team-oriented mindset with the ability to collaborate closely with colleagues on every assignment.
• Valid driver’s license and reliable transportation required.
• Bilingual (English/Spanish) preferred.