Cocktail Server, Casino Service Bar
Position Overview
A Cocktail Server is responsible for delivering exceptional customer experiences and ensuring guests are served delicious beverages timely and accurately. A warm personality, attention to detail, and ability to anticipate guest needs is vital in creating a welcoming atmosphere and ensuring guests enjoy a memorable and enjoyable cocktail service.
Essential Duties And Responsibilities
The following and other duties may be assigned as necessary:
- Greet casino guests in a friendly and professional manner, creating a welcoming atmosphere and establishing positive rapport
- Take beverage orders accurately and efficiently, ensuring that guest preferences and special requests are noted and adhered to
- Prepare and serve a variety of alcoholic and non-alcoholic beverages, ensuring proper specs and garnishes according to established recipes and presentation guidelines. This includes, but is not limited to, Grenadine, Bitters, and other drink additives as required by the recipe
- Maintain a thorough understanding of the casino's drink menu, including cocktails, beer, wine, and non-alcoholic options, and provide recommendations to guests based on their preferences
- Monitor guests' alcohol consumption and behavior, adhering to responsible service guidelines and promptly notifying management of any concerns
- Anticipate guests' needs and respond promptly to requests, ensuring a seamless and enjoyable experience
- Maintain a clean and organized section, free from empty glasses and trash
- Collaborate with other Members, including bartenders, servers, and casino staff, to ensure smooth operations and a cohesive guest experience
- Adhere to all health, safety, and sanitation guidelines, ensuring a clean and safe environment for both guests and staff
- Attend mandatory training sessions and meetings to stay updated on casino policies, procedures, and regulations
- Participate in promotional events and special activities, promoting casino offerings and enhancing the overall guest experience
- Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be at least 21 years of age
- High school diploma or equivalent required
- Previous experience as a cocktail server or in a similar guest-facing role preferred
- Exceptional interpersonal skills and a genuine passion for delivering outstanding customer service
- Familiarity with a variety of cocktails, spirits, and wine selections to provide knowledgeable recommendations to guests
- Strong communication skills to interact effectively with guests and members in a fast-paced environment
- Willingness to work flexible hours, including evenings, weekends, and holidays, based on the lounge's operational needs
- Must meet the legal age requirement for serving alcoholic beverages in your location
Certificates, Licenses, Registrations
- Member must be able to qualify for licenses and permits required by federal, state, and local regulations
Language Skills
- Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to read and communicate verbally in English
- Written communication skills in English may also be required
Reasoning Ability
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
Physical Demands
The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls
- The Member frequently is required to reach with hands and arms and talk or hear
- Specific vision abilities required by this job include close vision and peripheral vision
- The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
- Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Work Environment
The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate
- Member could be exposed to an environment containing unrestricted secondhand tobacco smoke
Pay
- $18.50 per hour