Cocktail Server-Casino Beverage-Steady Extra (Vanderpump Hotel LV)

About Us

The Vanderpump Hotel is the Strip’s first and only stand-alone boutique hotel and casino. Featuring the first-ever restaurant by celebrity chef and television personality Giada De Laurentiis and a rooftop pool, day club, and nightlife venues by Drai’s, the Vanderpump Hotel redefines the Las Vegas hotel experience. Our mission is to “Inspire Grown Ups to Play!”

Responsibilities

• Greets and welcomes all guests in a pleasant and professional manner.
• Provides timely cocktail service in a friendly and courteous manner.
• Keeps assigned areas clean and free of glasses and bottles.
• Constantly looks for service opportunities.
• Responds to and resolves guest complaints.
• Answers guest questions and is knowledgeable about property events and attractions.
• Performs all side work at assigned station, such as stocking coffee, glasses, sugar, cream, and coffee dispenser.
• Monitors and manages food cost, labor cost, and other controllable expenses within budget guidelines.
• Provides fast (20-minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round.
• Takes drink orders, communicates with bartenders, assists in the preparation of drinks, and presents drinks to guests.
• Maintains clean and stocked workstation for the next shift.
• Handles money according to procedure.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Serves as an ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
• Promotes casino events and programs.
• Works closely with Total Rewards Center to promote new card sign-up programs.
• Works well with others, especially beverage servers, bartenders, bar backs, beverage supervisor, and slots supervisor.
• Provides personalized service and uses the guest’s name.
• Resolves service problems according to guidelines.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Must be able to work any day of the week and scheduled shift.
• Must present a well-groomed appearance.

Requirements

• Must be 21 years of age or older.
• One-year previous high-volume cocktail experience.
• Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service.
• Must possess excellent customer service and communication skills.
• Must present a professional and pleasant appearance that guests will find appealing and approachable to engage in conversation.
• Nevada Food Handler’s Certification.
• Nevada Alcohol Awareness Certification.
• Union Referral.

Additional Requirements

• Requires standing and walking continuously with a tray up to 20 lbs throughout the shift.
• Must be able to lift and carry 20 lbs.
• Must be able to stand for the entire shift.
• Must be able to access service area when picking up beverage orders.
• Must be able to stoop, bend, and reach.
• Must have the manual dexterity required to write drink orders, prepare drinks and garnishes, and handle beverage orders.
• Must be able to listen and respond to visual and aural cues.