Cocktail Server

About the role

The Lytle Park Hotel is a distinguished property within the Pyramid Hotel Group, Autograph Collection. As part of this esteemed group, we are seeking a Cocktail Server to join our team.

Responsibilities

• Greets and seats guests in alternating sections of the restaurant as quickly as possible, presenting them with menus and making meal suggestions and appropriate wine selections.
• Answers questions regarding meal preparation and takes orders, presenting the check to the cook.
• Records all sales using appropriate cash registers, following all cash handling procedures, maintaining cash banks, guest checks, and processing guest payments according to established procedures.
• Balances all checks and completes closing paperwork at the end of the shift.
• Serves orders promptly and professionally, ensuring proper garnishes are on plates before serving.
• Presents the check to guests for payment, continuously checking on the needs of guests in the entire restaurant, bussing tables, and pouring beverages.
• Responds proactively to any guest concerns to ensure satisfaction.
• Is knowledgeable of all menu items, including their preparation and status for the day.
• Completes side work to include polishing/rolling silverware, stocking condiments and glasses, sweeping and cleaning as directed by the manager.
• Practices the “clean as you go” method and sanitation standards.
• Reports all tips received on a daily basis and records them on a tip declaration sheet.
• Ensures alcohol awareness procedures are in place (TIPS) and notifies the manager of any guest incidents.
• Absorbs and assists with room service, bartender, and lounge duties as necessary.
• Able to carry trays and move items weighing up to 30 pounds and able to stand for 8 consecutive hours.
• Has a thorough knowledge of emergency and life safety procedures and follows all key control procedures.
• Provides the highest quality of service to guests at all times, wearing proper uniform and nametag at all times in accordance with the standards of personal appearance guidelines.
• Performs all other duties deemed necessary by management.

Requirements

We are seeking a passionate hospitality professional with a strong service orientation, thorough knowledge of the guest's experience, and an exceptional Beyond Compare service attitude. Candidates should have 2-4 years of food service experience, knowledge of wine, beer, cocktails, and spirits, and a passion for creating an exceptional experience for all guests. Excellent communication skills are also essential.

Qualifications

Someone with an engaging and welcoming personality, someone who is descriptive and can sell, someone with 2-4 years of food service experience, someone with knowledge of wine, beer, cocktails, and spirits, someone who can work under pressure in a fast-paced environment, someone with a passion for creating an exceptional experience for all guests, and someone with excellent communication skills.

Skills

Knowledge of wine, beer, cocktails, and spirits, ability to work under pressure in a fast-paced environment, excellent communication skills, and a passion for creating an exceptional experience for all guests.

Benefits

Free Parking or Free Monthly Bus Pass.

Pay

$5.50 plus tips

Schedule

Shifts vary based on the needs of the hotel.

Company Information

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.

About Pyramid Global Hospitality

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.