Jobs · Management · Colorado

Cocktail Server

Monarch Casino Resort Spa - Black Hawk · Black Hawk, CO · 1 mo ago
Management$12.14/hrPart-time

Responsibilities

  • Offer every guest in the gaming area a beverage.
  • Promote drink specials and describe nightly live entertainment on the property.
  • Serve beverages to guests in a friendly and timely manner.
  • Follow casino/department drink service policies and check IDs to verify guests' age.
  • Maintain a clean workstation.
  • Maintain the section's cleanliness by regularly picking up empty glasses and bottles and returning all glassware to the bar for cleaning.
  • Order drinks in proper sequence.
  • Order supplies when needed.
  • Exemplify our core values, family style service, our mission and vision.
  • Perform other job-related duties as assigned.

Qualifications

  • Previous casino experience preferred.
  • Maintain an updated knowledge of the brands of beer, wine and liquors being offered for consumption at the bars and the current prices.
  • Available to work all shifts.
  • Ability to understand and comply with all department and company policies and procedures, rules, and regulations.
  • Skill in establishing and maintaining effective working relationships with staff and guests.
  • Ability to read, write, and communicate verbally in English.
  • High School diploma or equivalent.
  • Adhere to, enforce and practice all alcoholic beverage laws, policies and regulations.
  • Continuously monitor for signs of intoxication to protect and enhance our guests' enjoyment.
  • Adhere to all grooming standards.
  • Must be able to obtain and maintain a Colorado Support Gaming License.

Additional Requirements

  • Work may be performed in areas that may be unusually hot, cold, noisy, smoky, dimly lit, or brightly illuminated.
  • Work may be performed in areas with three-foot access and may encounter slippery surfaces.
  • Constant contact with guests and team members.
  • Ability to work from a standing position for extended periods of time.
  • Requires seldom bending and reaching in areas from floor level to 6ft. high, pushing/pulling, firm/strong grasping and finger dexterity with both hands.
  • Requires frequent standing, walking, and lifting/carrying weight of up to 25 lbs., balancing, twisting, turning, repetitive use of both hands with light grasping, eye/hand coordination and manual dexterity.
  • Requires the ability to perform simple tasks, simple reading, writing and math skills, and the ability to compile information and memorize drink orders.
  • Fast-paced, high-volume environment involving constant public.
  • Must be able to handle intoxicated guests in a professional manner.

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS

  • Employee is required to meet and deliver our core values, service standards, and family-style service.
  • Performance requirements: Must have the ability to provide internal/external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests.
  • Above average speech – both speaking and reading/writing English.
  • Need excellent interpersonal skills.

Benefits

  • Enhanced health, dental, and vision insurance, along with a flexible spending account.
  • Tuition and certification reimbursement (up to $6,000 per calendar year).
  • Growth opportunities available within department/company.
  • Access the team dining hall with one free hot meal per shift.
  • Company-matched 401k.
  • Paid time off and six observed holidays.
  • Subsidized bus transportation up to 80%.

About the Role

  • We are creators of unforgettable moments.
  • Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere.
  • We prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Skills

  • Excellent communication skills.
  • Interpersonal skills.
  • Ability to handle intoxicated guests professionally.

Benefits

  • Enhanced health, dental, and vision insurance.
  • Flexible spending account.
  • Tuition and certification reimbursement (up to $6,000 per calendar year).
  • Growth opportunities within department/company.
  • Access to the team dining hall with one free hot meal per shift.
  • Company-matched 401k.
  • Paid time off and six observed holidays.
  • Subsidized bus transportation up to 80%.

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