Coach

About the role

Compassionate, collaborative, and engaging Coaches are needed at The Evolve Youth Time Limited Rental Assistance Program. The position works with individuals experiencing homelessness to find rapid housing with private landlords. Coaches provide guidance, coaching, and support to vulnerable young adults at risk of homelessness, helping them achieve permanent housing with time‑limited rental assistance. They adopt a nonjudgmental, strengths‑based, collaborative approach, ensuring youth wishes inform service‑plan goals, collaborate with the team to equip youth for independent living, and provide crisis intervention, entitlements procurement, health care, mental health, independent living skills, job/career assistance, financial literacy, recreational opportunities, education journey, and other needed services. They use positive youth development principles to build independent living skills, resiliency, and social connection, empower youth to advocate for themselves, and develop a robust network of service providers. Coaches are trained in and implement evidence‑based models including Motivational Interviewing, Intensive Trauma Services, Recovery Oriented and Trauma Informed case management, and Critical Time Intervention, plus training in conflict resolution, crisis intervention/de‑escalation, harm reduction, person‑centered planning, assessment, Housing First approaches, mandatory reporting, recognizing signs of abuse/neglect, co‑occurring disorders, and recovery‑oriented practices. Heartshare, with over 150 years of service, champions and empowers New Yorkers often overlooked.

Responsibilities

• Complete intake process with youth per guidelines and make appropriate contacts/referrals to other agencies
• Conduct needs assessment (mental health, social history)
• Obtain legal documents (birth certificates, NYS ID, SSN), assist with housing applications, employment, budgeting, and school enrollment where applicable
• Facilitate, develop, and participate in skill‑building groups
• Provide bi‑weekly individual coaching to each youth
• Make referrals to outside services (substance abuse, mental health, etc.) as needed
• Maintain updated chart records for current and past residents and complete all mandatory paperwork required by contracts/funding sources
• Work alongside staff to develop and evaluate programming
• Conduct outreach presentations as needed/assigned
• Conduct monthly home visits per CTI model
• Attend regular staff meetings and trainings
• Upload support plans and relevant documentation reflecting CTI goals and stages
• Maintain an active caseload of 15+ tenants
• Manage tenant referrals and follow up via phone calls
• Cultivate and foster partnerships with community landlords
• Prepare and track documentation including tenant services via Eccovia Data System

Qualifications

• Bachelor's degree from a four‑year college or equivalent (required)
• NYC Driver’s License (required)
• Knowledge and understanding of the homeless population
• Experience conducting groups and developing appropriate youth programming
• Comfort traveling throughout NYC
• Ability to work flexible hours

Skills

• Compassionate
• Collaborative
• Engaging

Benefits

• Rewarding work in a team environment
• Paid vacation, sick, personal days, and holidays
• 403(B) retirement plans with employer contribution
• Health, dental, vision, and life insurance
• Employee Assistance Program (EAP)
• Flexible spending account (Dependent Care, Medical, Parking, Transit)
• Employee Appreciation Programs and Events
• Tuition Assistance Program
• Professional Development opportunities
• Gympass Discount
• Verizon Wireless Discount
• BJ’s Membership discount
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more