Coach

About the Role

The Coach is responsible for individual and family case management services to low-income residents of Aroostook County. Coaches work through a customer-focused lens to support the individual goals and needs of customers based on core components of a Whole Family Approach model.

Responsibilities

• Obtains history and relevant information from customers and/or family members; assesses and prioritizes customer needs; identifies customer resources; builds rapport with customers.
• Develops, coordinates, and monitors a network of services and resources tailored to the needs and interests of the customer; acts as a liaison between customers and agencies; arranges services with other providers as indicated in case plan; assists customer(s) with completing applications for services.
• Establishes a relationship with providers and resource network; maintains ongoing contact with customers to reassess and monitor goals.
• Networks with area agencies and arranges for services for emergency food, shelter, clothing, etc.; follows up with customers and agencies to monitor compliance with services.
• Assists individuals in achieving multiple goals, including but not limited to employment through job training services such as outreach, recruitment, application process, assessment, occupational plan development, case monitoring, job development, job placement, and follow-up services.
• Performs chart management activities that support objectives of the program; keeps records as required by program and funding sources; records contacts made with customers and families; collects data and completes program reports as requested.
• Participates in clinical supervision, if required; participates in chart review/case consultation and supervisory meetings.
• Performs outreach, disseminates program information, promotes program benefits, serves as referral agent, facilitates customer entry to programs, maintains community contacts, and carries out itinerant services.
• Prepares and processes documents; completes required forms; reviews caseload reports for enrollment and fiscal accuracy.
• Seeks customer feedback to enhance program delivery; attends and participates in peer and other agency activities; acts as a customer advocate.
• Performs additional duties as assigned.

Requirements

• At least one year of experience working in a social service-based program.
• Experience in crisis intervention and management.
• Experience delivering education programs and individual counseling.
• Experience working with high-risk populations.
• Experience working with young children.
• Experience in data management.
• Experience writing reports, business correspondence, and procedure manuals.

Skills

• Excellent verbal and written communication skills.
• Excellent listening and customer service skills.
• Excellent critical thinking skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to calculate rates, ratios, percentages, and proportions with a basic understanding of statistics, algebra, and geometry.
• Proficient in using Microsoft Office applications and other relevant computer software.
• Ability to read, analyze, comprehend, and apply written procedures.
• Ability to communicate and present information effectively.
• Ability to research and disseminate information.
• Ability to identify problems and recommend solutions.
• Ability to prioritize and coordinate work activities.
• Ability to influence the actions of others, where empathy and perceptiveness are required to determine the best course of action.
• Ability to work independently.
• Ability to promote feelings of trust and security by establishing strong, caring relationships.
• Ability to display tact, discretion, and sound judgment.
• Ability to work with a diverse population.

Qualifications

• Bachelor’s Degree in Business Management, Education, Guidance, Social Services, or a related field. A combination of education and related skills may be substituted for a degree.
• Able to achieve the following within 6 months of hire:
  • Current or conditional State of Maine licensure in Social Work.
  • Family Development Credential.
• Must pass required background checks.
• Must have a valid driver’s license, reliable transportation, and provide proof of insurance.

Physical Requirements

The physical requirements described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel; sit and talk or hear; and occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an office setting and in residential homes.
• May encounter risks associated with unsanitary and/or unsafe living conditions, for example, poor indoor air quality or unruly pets.
• Frequent local and long-distance travel may be required, sometimes in inclement weather.
• There may be limited exposure to bloodborne pathogens and other bodily fluids.