(CO Pipeline) Field Service Technician

Location: Thornton, CO • Long-term contract • Pay rate: $18–$22/hour

About the role

Represents the organization to customers by providing information, responding to inquiries, and troubleshooting product-related issues. Provides technical support and maintenance services while ensuring customer satisfaction. This is a Level I entry-level position focused on learning company policies, procedures, and technical processes. Work is routine in nature and performed under close supervision with guidance from management.

Schedule

Initially: 8:00 AM – 5:00 PM. After training, may be assigned to one of the following shift rotations based on business and team needs:

• Sunday – Wednesday: three 11-hour shifts plus one 8-hour shift (Front Half Days and Nights)
• Wednesday – Saturday: three 11-hour shifts plus one 8-hour shift (Back Half Days and Nights)

Note: rotations include both day and night shifts; on-call rotations also required.

Responsibilities

• Perform routine equipment maintenance
• Assist with equipment installations
• Troubleshoot and resolve basic technical issues
• Escalate unresolved issues according to standard procedures
• Report product failure trends and serviceability issues to management with documentation
• Provide efficient, responsive, and accurate field/shop/on-site maintenance support
• Maintain accurate technical records, Field Service Reports (FSRs), expense reports, and assigned company property
• Deliver excellent customer communication and support
• Maintain assigned equipment performance standards
• Support branch and district performance goals by achieving established service metrics

Requirements

• High School Diploma, GED, or equivalent experience
• Less than one year of related experience
• Basic understanding of internet environments
• Successful completion of 120-day introductory period and PDIF New Hire Training Class
• Willingness to travel as required
• Valid driver’s license and acceptable driving record
• Must complete required security clearances and customer access requirements
• Must be able to work in a 24×7 operational environment
• Must be available for shift work and on-call rotations

Physical requirements & work environment

• Must be able to lift up to 50 lbs
• Mobile activity more than 50% of the time, including walking, standing, stooping, kneeling, bending, and handling equipment

Skills

• Customer Service / Customer Communication Required
• Troubleshooting Technical Issues Preferred
• Equipment Maintenance Preferred
• Basic Internet Environment Knowledge Required
• Field Service Experience Preferred
• Ability to Work Shifts / On-Call Required
• Valid Driver’s License Required