Co-op, Crew Technology – Project Tech Support (Fall 2026)

How You'll Help Us Keep Climbing

The Project Manager, FOP Crew Support is responsible for coordinating the technology needs and support of our business partners in Flight Operations (FOP).

• Seek to understand the processes run by the teams, and the technology used for those processes to ensure a seamless efficient delivery of services.

Key Responsibilities

• Act as the primary support person for our Business Stakeholders
• Work directly with FOP, Crew Resources and IFS to ensure technology compliance with the PWA and Work Rules
• Act as the lead SME supporting FOP technology initiatives
• Create an effective and coherent communication and reporting strategy to drive transparency and accountability into the crew technology development process
• Manage the FOP business value backlog for enhancements that fill gaps in processes or resolve pain-points and vulnerabilities
• Manage and support the FOP technology readiness schedule (product releases, training, planned system outages, etc)
• Work with the Technology Integration team to ensure business partners are trained and prepared for the rollout of any new crew technology and to create and maintain user feedback channels to continuously improve crew technology
• Effectively communicate cross divisionally and to senior leaders
• Promote safety conscious behaviors in all operational processes and procedures

What You Need To Succeed

• Currently enrolled in a Bachelor’s degree program in Project Management, Computer Science, Information Technology, Legal, Graphic Design or a related field
• Strong understanding of UI/UX principles and data visualization
• Knowledge of project management disciplines and tools
• Knowledge of programming languages such as HTML, CSS, JavaScript, and familiarity with database systems
• Excellent analytical and problem-solving skills
• Able to work collaboratively in a team environment
• Strong communication skills, both written and verbal
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

What Will Give You a Competitive Edge

• Experience working with the Smartsheet and PowerBi platforms, including design, development, and maintenance of Smartsheet automation and design
• Comfortable working in group and individual settings
• Ability to develop effective presentations that help explain the background, analysis, results, and recommendations to leaders in an efficient and effective manner
• In depth knowledge of FOP processes and applications is highly preferred
• Exhibits curiosity, learns quickly, and thinks creatively to help identify solutions