Co-Manager II

About the role

The Co-Manager is responsible for selling floor leadership with the overall goal of customer satisfaction. They act as second in command, assisting the Store Manager in the overall running of an individual store. Reports to: Store Manager; supervises: assists Store Manager with key holders and all store associates.

Location: 8111 Concord Mills Boulevard, #227, Concord, NC 28027 (GUESS Factory Store 3202).

Responsibilities

• People Development – Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.
• People Development – Training Completion: Ensure all associates complete training per company guidelines.
• People Development – Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.
• Customer Experience – Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Customer Experience – Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.
• Drive Sales & Profitability – Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
• Drive Sales & Profitability – Strategic Execution: Create and execute strategies to maximize store sales and control expenses.
• Operational Effectiveness – Payroll Management: Meet all payroll expectations.
• Operational Effectiveness – Loss Prevention: Control company assets by meeting all loss prevention measures.
• Operational Effectiveness – Policy Compliance: Execute and comply with all company policies and procedures.
• Additional Responsibilities – Decision Making: Use sound judgment when making decisions.
• Additional Responsibilities – Communication: Maintain excellent communication skills.
• Additional Responsibilities – Integrity & Respect: Act with integrity and respect.
• Additional Responsibilities – Adaptability: Adapt to changes required by the business.
• Additional Responsibilities – Multitasking: Ability to handle multiple tasks simultaneously.
• Additional Responsibilities – Additional Duties: Assume and complete other duties as assigned by the supervisor.

Requirements

• Minimum two years of managerial experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.