CNO Chief Nursing Officer Paducah KY

About the Role

The Chief Nursing Officer (CNO) is responsible for the day-to-day operations of the clinical services of the Long-Term Acute Care Hospital (LTACH). Under the direct supervision of the LTACH CEO, the CNO provides, manages, and supervises the clinical staff, ensuring competency, appropriate staffing levels, and the ability to meet the immediate and complex needs of patients. The CNO promotes the overall quality of nursing care while operating under the ANA Standards of Practice. In collaboration with the professional staff, the CNO plans, coordinates, manages, and evaluates clinical programs and services, fostering a team approach to patient care delivery.

Responsibilities

• CHC Values: Conveys CHC/hospital’s values and acceptable behavior to all stakeholders through personal actions. Creates an organizational climate that encourages teamwork, builds employee engagement, collaborates, accepts accountability, and produces quality results. Inspires individual and organizational excellence.
• Operations Management: Defines and implements operational standards, policies, and procedures for nursing care. Assesses, meets, and evaluates the nursing care needs of the patient population. Collects and analyzes data to improve operations. Establishes a single organized nursing service with an administrative structure and chain of command, ensuring all nursing services are provided or supervised by a registered nurse, with at least one RN on duty at all times.
• Customer Satisfaction: Demonstrates a commitment to excellent customer service, striving to meet or exceed patient expectations.
• Safety and Quality of Care: Promotes quality by incorporating nationally recognized professional standards into policies and procedures. Encourages the identification of process improvements to enhance safety, quality of care, and patient rights. Integrates nursing services into the organization’s quality assessment and performance improvement program.
• Financial Management: Oversees the preparation and management of operating, special project, and capital budgets for nursing. Ensures appropriate productivity measures and supports revenue cycle needs. Meets budget-critical financial metrics and provides stewardship of all financial resources.
• Human Resources: Determines staffing requirements and ensures adequate numbers of competent, credentialed, educated, trained, motivated, and engaged staff. Directs performance management systems, including feedback, recognition, and addressing poor performance.
• Physician Satisfaction: Collaborates with the Medical Staff to resolve issues affecting nursing and patient care. Fosters open communication between patients, nursing, and medical staff to promote harmonious relationships.
• High-Performance Culture:
  • Internal Communication and Relationship: Demonstrates effective interpersonal relations, influencing and persuading at all levels. Builds rapport and trust through frequent communication and seeks input from stakeholders.
  • External Communication and Relationship: Works with community leaders to assess healthcare needs, build a positive hospital image, and market services. Actively participates in the community through civic engagement.
  • Talent Development: Assesses developmental needs and provides feedback, coaching, and opportunities for growth. Addresses performance issues promptly and directly.
  • Accountability: Sets clear goals and expectations, holds self and others accountable, and delivers results. Creates an ownership culture.
  • Champion for Change: Advocates for change, helps staff understand its benefits, and involves stakeholders in the process. Follows through on change initiatives and communicates consistently with affected parties.

Requirements

• Bachelor’s Degree in Nursing from an accredited university program. MSN preferred or enrollment and progress toward an MSN.
• Current licensure as a Registered Nurse in the state of the assigned hospital’s location.
• Minimum of three years of direct patient care experience in a LTAC or acute care setting; LTACH experience highly desirable.
• Critical care experience preferred.
• Minimum of two years of nursing management experience (e.g., nursing manager, nursing director, CNO, or equivalent).

Skills and Knowledge

• Ability to define realistic, specific goals and objectives and prioritize them effectively.
• Strong organizational skills to manage multiple priorities.
• Ability to manage people and foster high morale and group commitment to goals.
• Excellent communication skills, including the ability to work with all levels of management and respect differences.
• Open, respectful, and timely communication; shares information appropriately and encourages diverse viewpoints.
• Trustworthiness and ability to identify and resolve operational and administrative problems.
• Adaptability to work with the Medicare system and its changes.
• Ability to work independently.
• Proficient PC skills, including Microsoft Word and Excel.
• Understanding of healthcare industry concepts and terminology.
• Strong customer orientation and critical thinking skills.
• Sound and accurate judgment with timely decision-making.