CNC Technical Support

Duties and Responsibilities

• Provide the first level of Technical Support on manufacturing machinery that drills, grinds or mills, monitor machine operation and display readouts to detect malfunctions
• Respond to notifications of CNC machine malfunction
• Troubleshoot 3D printers & CNC machines - define problems, collect data, establish facts and draw valid conclusions; order parts to make necessary repairs
• Train new CNC Operators
• Learn to calibrate CNC machines
• Read, analyze, and interpret technical procedures, mechanical drawings and set up instructions to understand specifications of the machinery
• Perform machine adjustments based on trend analysis of known issues
• Perform maintenance such as setting speed and feed rates, cleaning machine parts and replacing work or damaged drill bits
• Provide materials, tools, training and backup to CNC Operators
• Train operators on new programs and general CNC operation
• Communicate the state of equipment repairs to Production Leads
• Comply with safety, quality, and productivity requirements and procedures
• Aid the CNC Programmer with new product programming including programming for plastic printing fixtures
• Learn & apply basic rules in GCODE & ELUCAD software to create CNC Code
• Design and draw simple 3D fixtures in Solid Works CAD software
• Use 3D printers to produce CNC fixtures, various alignments and go / no-go gauges
• Translate instructions into computer commands so machines can perform proper functions to print necessary parts
• Load control media containing programmed commands into control console of machine or enter commands to retrieve programmed control data
• Prepare test runs to check if the machines produce outputs according to specifications
• Load or unload parts in machines for testing, set components to precise tolerances utilizing CNC technology
• Operate a CNC machine as necessary to produce testing parts
• Prompt and regular attendance at an assigned work location
• Interact with employees and customers in an appropriate manner
• Confer on site with staff members with whom the employee must interact on a regular basis
• Communicate via email and prepare reports
• Review and analyze data and information concerning machine programming
• Plan, prioritize and monitor parts creation
• Complete assigned tasks/projects in a timely manner

Qualifications

• Familiarity with Microsoft Office software: Word, Excel, Outlook
• Apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to read and interpret blueprints & engineering drawings
• Ability to interpret a variety of technical instructions in mathematical or diagram form
• Ability to work with fundamentals of plane and solid geometry and trigonometry mathematical concepts
• Basic knowledge of AutoCAD – Computer-Aided Design software
• Proficient with hand tools and machinery required to maintain equipment

Preferred Education and Experience

• Minimum 6 months experience with Quaker as a high-quality CNC Operator
• Certificate or degree in engineering or a relevant field of study preferred
• An equivalent combination of education and experience may be satisfactory

Competencies and Skills

• Resourceful / Proactive in Gathering Information, Sharing Ideas and Trouble Shooting
• Reading and Comprehension
• Reasoning Skills like Analysis, Evaluation and Synthesis
• Mental Skills like Mathematical Skills
• Flexibility
• Collaboration and Team Based Mindset
• Safety Focused
• Quality Focused