CNC Solutions Specialist

Job Purpose / Summary

The GranQuartz CNC Solutions Specialist is responsible for weekly travel to the customer site for the initial set-up, and installation, as well as troubleshooting of CNC Tools and CNC Machinery. The CNC Solutions Specialist will also educate and train customers on the proper tool and machinery usage and maintenance. This position is also viewed as a solutions specialist who relays customer needs and interests to the sales team to optimize CNC machinery and specialized tooling products and services offered by the company.

3 Critical Success Factors

• Multitasking and ability to adjust on the fly.
• Willingness to learn with an open mind.
• Being able to adjust to customer processes and not push for change.
• Demonstrate composed confidence when troubleshooting; and assertiveness when educating, guiding, and providing recommendations and resolutions to the customer.

Top 5 Competencies

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Technical Skills: Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.

Essential Duties & Responsibilities

• Weekly travel. The technician will travel Monday – Friday most weeks, including overnight stay(s).
• Facilitate and set up CNC tools.
• Aid, educate, and train customers with the set-up of products to integrate with customer’s current components.
• Train customer CNC operators onsite in their Fabrication shops.
• The technician will be teaching the company productivity plan for CNC which consists of dressing and calibrating by hand and with ZOLLER.
• Diagnose and fix issues with the customer that involve performance issues with the tooling purchased from the company.
• Educate and train the customer on the system of tool maintenance as determined by the company.
• Work with customers to best identify inefficiencies in their processes.
• Explain the benefits of additional tools and services to the customer, and partner with the sales team on the customer’s interests to increase sales of products and services.

Qualifications & Education Requirements

• CAD / CAM experience in programming.
• Operational experience in running a CNC in the Stone Industry.
• Understanding of Diamond Tooling.
• Understanding of CNC operations and maintenance.
• Excellent analytical skills and comfort with mathematics.
• Mechanical aptitude.
• Advanced troubleshooting abilities.
• Detail orientated.

Qualifications & Education Requirements (continued)

• Must be able to travel and have a valid driver’s license, with the ability to rent a car.
• Must be eighteen (18) years of age or older.
• Must be able to pass pre-employment drug screening and background check.

Proximity to a major airport is preferred

Travel Required 90-100%

• Travel, Monday – Friday, including overnight stay(s).

Working Conditions / Physical Demands

• Utilize a computer and calculator.
• May need to handle issues off hours on a laptop on occasion.
• Must be able to perform any physically exerting duties in a warehouse environment, which may be non-air conditioned or heated, meaning the indoor temperature fluctuates with the seasons.
• Frequent standing for long periods of time.
• Frequent reaching, bending, and stooping.
• Repeating motions that may include the wrists, hands, and/or fingers.
• May be required to lift items up to 50 lbs. on occasion.