CNC Machinist - Technical Customer Support

Responsibilities

• Serve as a technical resource for customers by researching solutions, recommending products, sourcing tooling, preparing quotes, verifying pricing and lead times, and entering orders.
• Deliver excellent customer service primarily via phone, including order placement, quote support, and general tooling assistance.
• Partner with customers to identify the most effective tooling solutions at the best value by promoting current programs, suggesting complementary items, and recommending in-stock products and brands.
• Support outside sales by preparing tooling quotes and verifying product availability.
• Collaborate with Purchasing to recommend items to stock, adjust inventory levels, or discontinue underperforming products.
• Investigate and help resolve pricing or cost discrepancies on open orders.
• Participate in tooling-related training, including product updates and new product introductions.
• Perform additional duties as required to support business and customer needs.

Requirements

• Knowledge of machining materials and processes generally gained through a 2-year technical degree or certificate in Machine Technology, or at least 3 years machine shop experience including working with tooling and accessories, setting up jobs, and running CNC machines.
• Ability to interact professionally and tactfully with internal and external customers, as well as vendors.
• Ability to educate customers and offer additional tooling solutions and alternatives.
• Ability to organize and follow-up on multiple projects.
• Ability to operate and enter information into a computer.