CNC Field Service Technician - Metal Cutting

CNC Field Service Technician role covering Eastern Pennsylvania, Southern New Jersey, Maryland, and Delaware. Primarily regional day travel with occasional overnight stays.

About the role

Installs, maintains, troubleshoots, and repairs CNC metal cutting machines for customers. The position covers multi-axis CNC machines, lathes, vertical and horizontal machining centers, and grinding machines, working hands-on with both the mechanical and electrical sides of the equipment.

Responsibilities

• Install, commission, align, calibrate, and test CNC metal cutting machines at customer facilities
• Diagnose and repair mechanical, electrical, PLC, and CNC control-related issues
• Service multi-axis CNC machines, lathes, vertical machining centers, horizontal machining centers, and grinding machines
• Troubleshoot CNC controls on platforms such as FANUC, Mazak, Okamoto, or similar systems
• Perform preventive maintenance and emergency repairs to minimize customer downtime
• Provide on-site training to CNC machine operators and maintenance personnel
• Complete service reports, parts usage records, and job documentation
• Communicate regularly with service coordinators, OEM contacts, and customers throughout each service call
• Maintain company-provided tools, parts inventory, and service equipment
• Build strong customer relationships through responsive, professional service

Requirements

• At least 5 years of hands-on experience servicing CNC metal cutting machines
• Ability to read electrical schematics and troubleshoot PLCs, motors, drives, CNC controls, and mechanical systems
• Associate degree in electrical engineering, mechatronics, or a related technical field, or equivalent hands-on experience
• Strong mechanical and electrical troubleshooting abilities
• Ability to work independently and manage a regional service territory
• Valid driver’s license with a clean driving record
• Willingness to travel extensively throughout Eastern Pennsylvania, Southern New Jersey, Maryland, and Delaware

Preferred Qualifications

• Experience with FANUC, Mazak, Okamoto, or comparable CNC machines and controls
• Experience with robotics, pallet changers, or other CNC automation systems
• Comfortable using Microsoft Office and digital service documentation tools

Pay

$35 to $45 per hour, plus overtime.

Benefits

• Medical, disability, and life insurance
• 401(k) with profit sharing
• Paid time off and holidays
• Ongoing OEM and in-house training
• Company-provided tools, phone, and laptop