CNC Field Service Engineer, AL

About the role

The Field Service Engineer plays a crucial part in maintaining CNC machinery for our customers, ensuring their operations run smoothly.

Responsibilities

• Install new or modified equipment at the customer’s facility and ensure full functionality according to specifications
• Analyze, review, and inspect findings to determine the source of problems, and recommend repair, replacement, or other corrective actions
• Coordinate problem resolution with factory or Phillips inside service support to expedite repairs
• Provide on-site technical assistance to help troubleshoot and repair equipment
• Update and complete current incomplete service reports to reflect accurately and completely the work performed
• Provide feedback to the factory to help update and make changes to the service procedure used in troubleshooting and completing repairs to the machine in the field
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers

Requirements

• Experience with maintenance on CNC machines
• Valid driver’s license
• A high mechanical aptitude with some electrical knowledge
• Good communication skills and ability to deal with customers professionally
• Ability to keep track of expenses and manage paperwork relating to maintenance completed

Benefits

• 80% road travel required

Pay

The expected pay range for a qualified person in this role is between $55,000.00 and $75,000.00 per year.

Schedule

This role requires significant road travel, with possible overnight stays.