CNC Applications Engineer- Machine Tools

About the Role

With direction from a Senior Applications Engineer or Manager, provides technical expertise to internal and external customers to ensure customer development, retention, and satisfaction. Performs basic to moderate customer machine set-up, programming, and run-offs. Designs and develops machine programming processes to create parts. Responsible for customer machine operation and program training to ensure optimum efficiency and equipment utilization. Provides applications troubleshooting phone support as required. Works as a member of the Service and Sales Teams to ensure total customer satisfaction. This position is considered a Safety Sensitive position.

Responsibilities

• Builds internal and external customer and vendor relationships to ensure a teamwork environment.
• Performs pre-sale technical sales support to the sales team and customers.
• As a member of the machine set-up team, performs tooling and fixturing set-ups, programming, and run-offs ensuring optimum cycle time based on established acceptable criteria.
• Interprets part prints and, utilizing tooling and fixturing knowledge, designs and develops machine programming processes to create parts.
• Performs customer phone support for applications troubleshooting, such as program errors.
• Tracks unresolved open customer technical issues.
• Works closely with the Service Team to provide timely and quality technical troubleshooting and support to customers.
• Provides on-site and in-house customer training on machine operations and basic troubleshooting.
• Ensures operators are trained to perform machine operations in an efficient manner.
• Provides customer machine-specific Application Program Training for machine set-up functions and program modifications for custom attachments.
• Travels to customer sites, locally and as required, out-of-state and out-of-the-country, to support customers.
• Aids, supports, and works at trade shows and company-sponsored technical training seminars.
• Creates and maintains records, including documentation and reporting for machine and programming processes.
• Assists in project management, ensuring timely follow-up and follow-through on all assigned tasks and projects.
• Attends and participates in sales, service, company, and customer meetings as requested.
• Responsible for maintaining current technical, interpersonal, and communication skills through continuous development.
• Based on business need, assists, supports, and/or performs other duties within scope and ability.
• Assumes accountability and responsibility for assigned projects and programs.

Requirements

• Two-year degree or formal coursework and/or basic or moderate experience in applications.
• Demonstrated knowledge and application of machine tool products, options, and functions.
• Experience and application of Machine Tool programming, program modification, and set-up, statistical process, and evaluation criteria (e.g., CPK).
• Well-versed in geometric tolerances, ability to read and interpret blueprints, design, and develop processes for machine tool equipment.
• Valid driver’s license and the ability to drive a vehicle; Bureau of Motor Vehicle Background Checks are required.
• Demonstrated business writing and documentation skills.
• Strong interpersonal communication skills.
• Demonstrated self-starter with effective use of organization and planning skills.
• Demonstrated project management skills.
• PC literate with skill efficiency in job-related software/programs.
• Ability to participate as a member of a team, crossing department and divisional lines.
• Ability to travel in support of training, out-of-state or out-of-country customers, and assist other divisions as required to support business demand.
• Ability to obtain and maintain a valid passport.
• Ability to drive an automobile and maintain a valid driver’s license with a good driving record.

Working Conditions

• Office and manufacturing work environment which includes moving mechanical machine parts, potentially loud equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles.
• Hands-on work with machine tool equipment.
• CRT viewing and key entry.
• Internal and external customer communications with vendor contact.
• Frequent overnight travel to customer sites.
• Travel by automobile or airplane.
• Frequent standing.

Benefits

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability
• Paid time off and holiday pay
• 401K plan with company match
• Maternity and Paternity leave