CNC Applications Engineer-EDM

About the role

Sodick EDM Applications Engineer provides sales support through test cuts and demonstrations and after-sale support through training, machine programming, problem solving, and service. Applications Engineers usually specialize in a specific type of equipment, e.g., WEDM, EDM, Machining Center, and 3D Metal Printer.

Responsibilities

• Program machine via CAD/CAM software to perform test cuts and generate test cut reports to aid in sales efforts.
• Perform machine demonstrations to customers, including programming and analyzing results.
• Provide on-site and off-site machine operation classes and training to new customers.
• Provide customers with continued technical support on machine setup, programming, and operations.
• Use analysis and testing to assist customers in identifying machine problems and finding solutions.
• Coordinate weekly application work schedule with Application Manager.
• Participate in industry trade shows.

Requirements

• 5–7 years of hands-on Sinker EDM and Wire EDM experience or High-Speed Mills, 3D Additive Technologies, including programming, setup, and machine operations (required).
• CAD/CAM training (preferred).
• Excellent customer service skills, including the ability to maintain integrity and ethics in all conversations and actions with customers.