CNA/Unit Secretary Medical Unit

About the role

MercyOne Dubuque is a leading hospital in the tri‑states, featuring a comprehensive cardiology center, a level II regional neonatal intensive care unit, a newly constructed cancer center, trauma center, CARF‑accredited inpatient rehabilitation, home health, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. Recognized as a Magnet® hospital four consecutive times for nursing excellence, MercyOne seeks a CNA/Unit Secretary to provide clerical, receptionist, and assistive support while delivering compassionate, holistic patient care aligned with the organization’s mission, vision, values, and cultural beliefs.

Responsibilities

• Perform clerical, receptionist, and assistive duties under the direction and supervision of a registered nurse and the Director.
• Complete clerical work and provide holistic, compassionate, individualized, and effective patient care.
• Address patients’ physical, emotional, and spiritual needs in accordance with MercyOne’s mission, vision, values, and evidence‑based standards.
• Support and participate in shared leadership and interdisciplinary decision‑making.
• Contribute to the positive image of the nursing profession and model professional behavior both within the organization and in the community.
• Seek feedback on personal practice and serve as a mentor to students, new nursing assistants, peers, and colleagues.
• Embrace change and pursue lifelong learning, taking personal accountability to maintain skills and competence.

Requirements

• Function in a nursing assistant role under the supervision of a Registered Nurse, retaining accountability for one’s own actions and behaviors.
• Carry out the MercyOne mission, vision, values, and cultural beliefs.
• Always respect the rights of individuals or groups.
• Respect confidentiality unless disclosure is required by proper authorization or legal compulsion.
• Continuously seek opportunities to improve patient care quality through innovative problem solving.
• Support shared leadership and interdisciplinary decision‑making.
• Model professional behavior to enhance the organization’s magnetic culture.
• Seek feedback on personal practice and mentor others.
• Embrace change and pursue lifelong learning to maintain clinical competence.

Qualifications

• Must be 18 years of age.
• Certification in a 75‑hour CNA program required.
• Must be on the Iowa CNA registry.
• High school diploma or GED equivalent.
• Child and Dependent Adult Abuse Mandatory Reporter Training required within 6 months of hire and renewed every 3 years.
• Basic Life Support (BLS) certification required within 30 days of hire and renewed every 2 years.

Skills

• Clerical and receptionist abilities.
• Holistic, compassionate, individualized patient care.
• Effective communication and interpersonal skills.
• Problem‑solving and innovative thinking.
• Ability to work in shared leadership and interdisciplinary teams.
• Professionalism and mentorship capabilities.
• Commitment to lifelong learning and skill maintenance.

Benefits

Colleagues enjoy competitive compensation with a full benefits package and opportunities for growth throughout the MercyOne Health System.

Schedule

Full time – 1.0 FTE (40 hours per week) – Day shift.