CMDB Platform and ITIL Process Governance Administrator

About the role

The CMDB Platform and ITIL Process Governance Administrator is responsible for overseeing the CMDB data stewardship and governance, collaborating with platform and operations teams, developing metrics and reports, and supporting governance for AI usage.

Responsibilities

• Administer and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchies
• Support data quality initiatives, including normalization, duplicate remediation, and lifecycle management
• Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness
• Define and maintain governance policies, standards, and controls aligned with audit and risk expectations
• Partner with platform and operations teams to convert governance requirements into workflows, controls, and system guardrails
• Identify gaps, trends, and opportunities for improvement through data analysis and stakeholder engagement
• Develop and maintain data quality metrics, dashboards, and reporting frameworks
• Prepare governance insights and reporting for leadership, audit, and compliance discussions
• Support governance for AI usage leveraging CMDB data, ensuring controlled, compliant, and intentional use
• Define and document AI governance guardrails, including approved datasets, controls, and escalation paths
• Aid in translating AI governance requirements into process controls and certification checkpoints
• Contribute to AI-ready processes supporting future capabilities such as AIOps, predictive analytics, and AI control frameworks

Qualifications

• Minimum of five years related work experience, with at least one year of IT service management experience
• Undergraduate degree or equivalent combination of training and experience
• ITIL Foundation Certification
• Experience in IT systems, CMDB, data administration, or governance environments
• Data normalization experience and ability to maintain high-quality structured data
• Data governance experience, including policies, standards, and controls
• Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment
• Understanding of ITIL processes and service management concepts
• Experience or exposure to cloud platforms (AWS, Azure, or similar)
• Strong communication and collaboration skills across technical and business stakeholders

Preferred

• Hands-on experience with ServiceNow (CMDB, ITSM modules)
• ServiceNow System Administrator (SNOW SysAdmin) certification or willingness to obtain within 1 year
• Cloud certification or demonstrated cloud expertise (AWS, Azure, etc.)
• Knowledge of CMDB governance, certification campaigns, and audit readiness practices
• Experience with reporting, dashboards, or data analytics tools
• Exposure to AI governance, AIOps, or automated service management processes

Special Factors

Sponsorship: Vanguard is not offering visa sponsorship for this position.

About Vanguard: At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work: Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Our commitment to you: Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life.

Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life:

• Financial wellness
• Physical wellness
• Personal wellness

Our commitment to equal employment opportunity: Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.

Empowered to learn, grow, and thrive: Rajesh D., Akua A., Diane T., Kelly P., Megan M., Rehana V.