CMDB Operations and Infrastructure Engineer

About the role

The CMDB Operations and Infrastructure Engineer supports the stability and scalability of enterprise CMDB operations. This role involves managing and maintaining ServiceNow Discovery across various cloud environments, ensuring accurate data population, and collaborating with multiple teams to onboard new technologies.

Responsibilities

• Provide daily operational support for CMDB processes covering infrastructure, cloud, and enterprise platforms.
• Support and maintain ServiceNow Discovery across on-prem and cloud environments (AWS, Azure, GCP).
• Maintain and monitor discovery health, ingestion pipelines, reconciliation rules, and data flows to ensure accurate CMDB population.
• Perform operational triage, remediation, and root cause analysis for CMDB data gaps, integration failures, or ingestion anomalies.
• Manage and support integrations with existing and new tools, including asset and security platforms (e.g., JAMF, Akamai, Imperva, Wiz, Kong, CrowdStrike).
• Support onboarding and sustainment of new technologies and AI-enabled capabilities from an operational perspective.
• Act as first-line operational support, escalating complex issues and partnering with senior engineers as needed.
• Collaborate with infrastructure, cloud, application, and platform teams to onboard assets and validate relationships.
• Support platform upgrades, patches, monitoring, and performance optimization.
• Create and maintain technical documentation, diagrams, and troubleshooting guides.

Qualifications

• Minimum of five years related work experience.
• Undergraduate degree in a related field or the equivalent combination of training and experience.
• Foundational experience in IT infrastructure, cloud platforms, systems administration, or platform support.
• Hands-on experience or strong familiarity with ServiceNow, ITSM concepts, and CMDB principles.
• Working knowledge of cloud platforms such as AWS, Azure, and/or GCP.
• Experience supporting or integrating enterprise tools across infrastructure, asset management, or security domains.
• Strong troubleshooting, analytical, and operational problem-solving skills.
• Ability to work effectively in a governed, standards-driven environment.
• Clear written and verbal communication skills.

Preferred / Nice to Have

• ServiceNow certifications (System Administrator, Discovery) or willingness to obtain.
• ITIL Foundation certification or familiarity with ITIL practices.
• Exposure to additional enterprise tools (e.g., JAMF, Akamai, Wiz, Imperva, CrowdStrike).
• Experience supporting discovery, data normalization, and configuration governance at scale.

Special Factors

Sponsorship: Vanguard is not offering visa sponsorship for this position.

About Vanguard: At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work: Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Our commitment to you: Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life: Financial wellness, Physical wellness, and Personal wellness.

Our commitment to equal employment opportunity: Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.

Empowered to learn, grow, and thrive: Rajesh D., Akua A., Diane T., Kelly P., Megan M., and Rehana V. share their experiences and insights about working at Vanguard.